Operations Associate at Maisha Meds

Maisha Meds is an organisation dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years have grown to support over 1.5 million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (and results from a RCT with UC Berkeley due out later this year), injectable contraceptives, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.

We are recruiting to fill the position below:

Job Title: Operations Associate

Location: Kaduna
Employment Type: Full time
Department: Country Team

About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation, converting sales, and working collaboratively with other members of the sales team.
• Reps should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a strong communicator, and driven to innovate new solutions on the go. 

Responsibilities

• Adeptly plan and organise yourself and your selling activities daily and weekly
• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships
• Streamline workflows for seamless transactions and efficient order processing.
• Utilise app analytics to track user behaviour, sales trends, and areas for improvement..
• Implement QA protocols to maintain product/service integrity and customer satisfaction.
• Onboard new users and customers, ensuring effective app usage.

Qualifications

• Degree (minimum) in Business, Customer Service, Pharmacy Business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Experience with sales processes and CRM systems a plus
• Familiarity with the local business landscape in Kaduna and regulatory processes specific to the region a plus
• Excited and energetic to work tirelessly on acquiring customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• Uphold high ethical standards and integrity in all operations, ensuring compliance with legal and regulatory guidelines.
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Tanzania
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank. We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online