Community Manager at Salad Africa (Techstars 22)

Techstars is the worldwide network that helps entrepreneurs succeed. Founded in 2006, Techstars began with three simple ideas - entrepreneurs create a better future for everyone, collaboration drives innovation and great ideas can come from anywhere. Now we are on a mission to enable every person on the planet to contribute to, and benefit from, the success of entrepreneurs. In addition to operating accelerator programs and venture capital funds, we do this by connecting startups, investors, corporations and cities to help build thriving startup communities. Techstars has invested in more than 2,300 companies with a combined market cap of more than $29B. 

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

About the Job

• We are seeking a dedicated and motivated Community Manager to create, manage and maintain Salad’s brand voice and image among industry professionals

Key Responsibilities

• Develop and implement strategies to grow and engage our online community across various social media platforms, forums, and other digital channels.
• Monitor community discussions, respond to inquiries, initiate and facilitate meaningful conversations.
• Encourage user-generated content and participation in discussions.
• Gather feedback from the community and provide insights to relevant teams, management, and stakeholders within the company.
• Conduct surveys and polls to understand community needs and preferences.
• Create and curate engaging content, including articles, blog posts, videos, and social media posts, to spark conversations within the community.
• Develop and enforce community guidelines to maintain a positive and respectful online environment.
• Moderate discussions and address any violations promptly and professionally.
• Collaborate with the marketing team to ensure content aligns with brand messaging and objectives and marketing initiatives.
• Liaise with cross-functional teams to stay updated on new products and features.
• Identify and nurture brand advocates within the community. Encourage and empower them to promote our brand and products.
• Recognize and celebrate community members who contribute positively.
• Participate in industry-specific social and corporate events and workshops.
• Plan and execute online events, campaigns, and challenges to increase engagement and brand awareness.
• Collaborate with cross-functional teams to ensure the success of community-related initiatives.

Requirements

• Bachelor's Degree in Marketing, a related field, or equivalent experience.
• Solid experience with B2B sales marketing.
• 3+ years’ experience in community management and marketing
• Experience working in the tech space
• Experience planning and hosting webinars
• Extensive knowledge of SEO, social media and web metrics and analytics
• Certifications in digital marketing, B2B sales marketing would be an added advantage.

Our Ideal Candidate:

• Outstanding written, oral, and organizational ability
• Excellent verbal communication skills
• Ability to drive and nurture conversations
• A creative, ability to create engaging and original content
• Attention to detail
• Good customer service skills
• Ability to stay up to date with changes and trends on msocial media
• Interpersonal skills
• Creative and collaborative
• Good problem-solving skills
• Critical thinker
• Flexible and can take initiative
• Energetic with a bubbly personality

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@saladafrica.com using the Job Title as the subject of the mail.