Customer Support Representative at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative, you will be a key member of our team at our Lekki location.
• You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations.
• Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

Key Responsibilities

• Customer Assistance: Greet and assist customers promptly, addressing their needs, inquiries, and concerns with professionalism and a friendly demeanor.
• Product Knowledge: Demonstrate a strong understanding of pharmaceutical products, over-the-counter medications, and health-related items to provide accurate information and recommendations to customers.
• Medication Guidance: Assist customers with medication-related questions, dosage instructions, and potential interactions, ensuring their safety and well-being.
• Sales Support: Promote sales of pharmaceutical and retail products, suggesting additional items based on customer needs and preferences.
• Compliance: Adhere to all pharmaceutical regulations, including record-keeping, prescription verification, and controlled substance protocols.
• Customer Feedback: Gather and relay customer feedback to management to improve product offerings and customer service.

Qualifications

• Candidates should possess an HND, B.Sc qualification. (Bachelor's degree in Pharmacy or a related field is an advantage).
• Proven experience 2 years as a Customer Service Representative in a retail pharmacy setting.
• Strong knowledge of pharmaceutical products, OTC medications, and health-related items.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in handling medications and transactions.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-focused attitude and a commitment to providing outstanding service.
• Knowledge of pharmacy regulations and compliance standards is a plus.

Additional Requirements:

• Ability to work flexible hours, including weekends and evenings.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling medications and sensitive customer information.

Company Benefits

• Competitive salary.
• HMO.
• Ongoing training and professional development opportunities.
• Dynamic and collaborative work environment.

Application Closing Date
11th October, 2023.

Method of Application
Interested and qualified candidates should send their Applications to: ayok@mophethgroup.com using the job title as the subject of the email.