Ecommerce Manager at Ruff 'n' Tumble

Ruff 'n' Tumble is an indigenous premium brand for quality children’s clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids’ clothing and to showcase the possibilities that abound in Nigeria.

Gatimo Limited is a fashion and retail conglomerate established to create premium products and services that add value to its consumers. Its flagship brand, Ruff ‘n’ Tumble has a 25+ year history as the leading premium children’s clothing brand in Nigeria with retail operations in 17 stores across the country.

We are recruiting to fill the position below:

Job Title: Ecommerce Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The brand is renowned for exceptional craftsmanship and timeless appeal, catering to fashion-conscious parents who prioritize style and quality.
• We are seeking an ambitious, strategic and innovative e-commerce manager to drive the growth of the e-commerce channel for Ruff ‘n’ Tumble reporting into the CEO.
• As E-commerce manager you will be responsible for supporting our omni-channel ambitions by optimizing the website's performance, enhancing the customer experience, and achieving budgeted sales targets.
• You will gather and analyze data and customer feedback to improve the conversion funnel and collaborate with product and marketing teams to maximize product potential.

Responsibilities

• Develop and lead your team to execute a comprehensive ecommerce strategy aligned with the company's business objectives
• Take ownership of and lead the achievement of monthly eCommerce sales targets by monitoring sales performance, identifying trends, and recommending strategies to enhance sales and customer engagement.
• Oversee the maintenance and optimization of the website to improve the customer journey and ensure a seamless premium online shopping experience. Supervise relevant teams (ecommerce, technology, marketing etc.) to drive the development and deployment of improvement strategies.
• Collaborate with the Brand and Marketing and commercial teams to grow online revenue by creating best-in-class content, product descriptions and category landing pages. Ensure coordinated activities when executing digital Campaigns.
• Monitor and track online inventory levels, conduct regular audits to ensure all product information, inventory levels, and pricing are up to date and accurate.
• Collaborate with various internal teams including inventory management and logistics to deliver exceptional customer service. Ensuring prompt order processing, timely product delivery and quick and satisfactory responses to customer inquiries.
• Utilize analytics tools to track and report on ecommerce KPIs, including sales, conversion rates, and customer retention.

Desired Skills & Experience

• First Degree from a reputable higher institution
• At least 3 years ecommerce management experience in handling ecommerce operations/administration end to end for a consumer brand.
• Strong business acumen with analytical skills to monitor performance metrics and make data-driven decisions.
• Experience with A/B testing, and analytics using tools such as google analytics etc.
• Proficiency with ecommerce platforms like Shopify, Magento, WooCommerce
• Excellent written and verbal communication skills with exceptional attention to detail.
• Knowledge of SEO best practices and the ability to optimize product listings accordingly.
• Strong leadership abilities and team management skills
• Self-starter with a passion for ecommerce and staying up to date with the latest industry trends.

Application Closing Date
16th October, 2023.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@ruffntumblekids.com using the Job Title as the subject of the mail.