Digital User Support Specialist at Renmoney

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Digital User Support Specialist

Location: Ikoyi, Lagos
Job Type: Full time
Industry: Financial Services

Job Description

• Provide mind-blowing service to our users through excellent interpersonal and communication skills.
• Support content ideation and creative story telling across traditional and online/social media.
• Thorough tracking and reporting of user trends to support data-driven decision
• Manage user support enquiries across chat, emails, tickets, etc.
• Support revenue growth through relevant product recommendations, cross sell or upsell.

Requirements

• Minimum of 1 year experience in social media management or user support.
• Writing and oral communication skills
• Marketing / contact center / communications experience.

Benefits

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online