Information and Communication Assistant at Catholic Relief Services (CRS)

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transformlives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

CRS works through local church and nonchurch partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established its presence in Nigeria in 2000 and currently focuses on vulnerable children, agriculture, health and HIV, extractives and governance, and peace-building programming.

We are recruiting to fill the position below:

Job Title: Information and Communication Assistant

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• You will support in coordination and delivery of various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable.
• You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity-building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.

Basic Qualifications

• Bachelor's Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
• One to two years work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Required Languages - English
• Travel - Must be willing and able to travel up to 25 %.

Knowledge, Skills, and Abilities:

• Good relationship management skills.Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solution-oriented, and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Preferred Qualifications:

• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application, and database technologies.
• Experience with ITSM and systems management tools preferred.

Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and are used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability - Consistently takes responsibility for one’s actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: None

Key Working Relationships:

• Internal: All CP staff, RIM, members of CRS ICT community, and owners of CRS business systems, specifically HoP, Program Managers, and MEAL officers
• External: CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.

Application Closing Date
24th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Additional Information

• Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
• Disclaimer: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.
• CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
• CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
• CRS is an Equal Opportunity Employer.