Holiday / Tour Officer at Aspom Travels Agency Limited

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who wants to travel to any country in the world and also helps companies who wants to organize a group tour for their staff without stress. Aspom Travel Agency is committed to remaining well positioned and equipped to support our clients in their travel deals at a guaranteed lowest rates. In order to guarantee our clients efficient and high performance on jobs, Aspom has skilled, resourceful, goal oriented and team players.

Aspom Travel Agency succeed at arranging every travel services from visa processing, hotel reservations, flight reservation and giving our clients the most complete travel experience at the best price. Many of our clients prefer to work with us planning vacation trips in the USA and around the world as well - we gladly do all the shopping for them finding quality services on the market at the best price. Aspom Travel Agency mission and vision is to do our best to make your idea of a dream travel package happen.

We are recruiting to fill the position below:

Job Title: Holiday / Tour Officer

Location: Lekki, Lagos
Employment Type: Full-time

Overview

• A Holiday/Tour Officer is responsible for creating, organizing, and facilitating memorable holiday and tour experiences for individuals or groups.
• This role involves planning itineraries, booking accommodations and transportation, and ensuring that travelers have a seamless and enjoyable trip.
• The primary goal is to provide exceptional customer service while promoting and selling tour packages.

Key Responsibilities

• Tour Planning: Design and customize travel itineraries, taking into account the preferences and needs of clients. Research and select destinations, activities, and accommodations that align with the tour's theme or goals.
• Customer Consultation: Communicate with clients to understand their travel preferences, budget, and special requirements. Provide expert advice and recommendations to help clients make informed decisions.
• Booking and Reservations: Arrange all aspects of the tour, including transportation, accommodations, tours, excursions, and special activities. Coordinate with hotels, airlines, and other service providers to secure bookings.
• Logistics Management: Ensure that all logistics, such as transportation schedules, tour guides, and entry tickets, are well-organized and communicated to clients in advance.
• Documentation: Prepare and maintain accurate travel documentation, including itineraries, visas, travel insurance, and any necessary permits.
• Customer Service: Provide excellent customer service throughout the entire travel experience. Address any concerns, queries, or issues that clients may have during the trip.
• Budgeting and Pricing: Create cost estimates and quotes for tour packages. Monitor expenses and ensure tours are operated within budget constraints.
• Promotion and Sales: Promote tour packages through marketing efforts, both online and offline. Collaborate with marketing teams to create enticing tour packages and promotional materials.
• Safety and Compliance: Ensure that all tours comply with safety regulations and local laws. Be prepared to handle emergencies or unexpected situations during the tour.
• Client Feedback: Collect feedback from clients after their trips to gather insights for continuous improvement. Use feedback to enhance future tour offerings.

Qualifications

• Bachelor's Degree in Tourism, Hospitality Management, or a related field (preferred).
• Proven experience in tour planning, travel agency, or related roles, typically 1-5 years.
• Strong knowledge of popular tourist destinations, travel trends, and the tourism industry.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Organizational and multitasking abilities to manage multiple tours simultaneously.
• Proficiency in using booking and reservation systems, travel software, and Microsoft Office tools.
• Problem-solving skills and adaptability to handle unexpected challenges.
• Sales and marketing skills to promote and sell tour packages effectively.
• Language proficiency, especially if dealing with international clients.
• Must reside in lekki and its environs.

Application Closing Date
12th September, 2023.