Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions. Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.
We are recruiting to fill the position below:
Job Title: Network Operations Engineer
Location: Abuja
Job Summary
The Network Operations Engineer is a position of relevant technical experience responsible for providing the technical expertise necessary to install/activate, manage, upgrade, and validate Layer3's complex IP network and to ensure optimal services to customers.
Responsibilities
The Network Operations Engineer is accountable for:
Provisioning, Managing and Troubleshooting: TCP/IP Networking, Routing and Switching, MPLS Layer 2 (VLAN) and Layer 3 Networking
Working with outsourced field technicians remotely to activate and troubleshoot customer premise equipment including: Routers, Switches, SD-WAN appliances, Firewalls, Paging Equipment, and other customer premise equipment as required
Repairing necessary moves, adds, changes, and deletions that have been escalated as they could not be handled by Customer Support staff
Verifying that basic troubleshooting steps were followed, according to documented processes, before escalation
Assisting Customer Support staff in handling escalations and ensuring that they retain ownership and remain involved until the problem is fully resolved
Providing support and education to Customer Support staff following to facilitate direct resolution without escalation for future events
Helping provide ongoing training for Customer Support staff to ensure that proper troubleshooting steps are followed prior to escalation
Updating diagrams and documentation following changes made as a result of a repair or moves, adds, changes, and deletions and all documentation remains current and accurate
Relaying escalations to other members of the engineering team following process
Taking ownership of the customer issues to ensure satisfactory resolution of the problem
Ensuring that changes requested by the customer during implementation are given to sales and addendums signed before any services are changed.
Supporting the activation of products and services in cooperation with Implementation Managers when services are “turned up”.
Implementing change requests for customers including working with the following technologies: TCP/IP Networking, Routing and Switching, MPLS, Layer 2 (VLAN) and Layer 3 Networking, IPS, Single Sign-On, 802.1x, VPN.
Administering, supporting, and maintaining infrastructure components and document procedures to guide resolution process.
Researching technology related products and makes recommendations based on business or operational requirements
Working with third party service providers to resolve operational issues
Education and Experience
Associates Degree in Computer Science, MIS, Engineering, Networking, (or related major) with a minimum of 4 years experience in Telecommunications, Engineering, or a similar industry - required
Minimum of JNCIP or CCNP certification a must...JNCIE or CCIE will be an added advantage
Advanced understanding of networking concepts such as TCP/IP, VOIP, QOS, SIP, RTP, BGP and OSPF - required
Understanding of IP routing and switching - required
Understanding of IPv4, IPv6, & QOS - required
Knowledge of IP Telephony and Telecom Technology - required
Understanding of Network Security design, concept and product knowledge including firewall, IPS, Single Sign-On, VPN, IPSEC, as well as other network security risks and compensating controls - preferred
Experience with Firewall administration - preferred
Knowledge of configuring the following equipment: Juniper, Pulse Secure, Cisco - preferred
Experience with MPLS/VPN technologies - preferred
Experience in server based technology, such as Microsoft and Linux - preferred
Working knowledge and troubleshooting experience with firewalls - preferred
Understanding of transport layer including Fiber, and Ethernet delivery methods - preferred.