General Manager (Hospitality) at Nicole Sinclair Consulting

Nicole Sinclair is a human resource consulting firm founded to maximize HR potential of its existing and potential clients. This we provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• This position is responsible for all operations of a relaxation center including bed and breakfast and canteen.
• This role will be responsible for the profit and loss of the company.
• The General Manager will account for the needs of owners, employees, and guests.
• He is responsible for developing and implementing business strategies.
• His/her aim is to maximize revenue by developing and implementing sales, marketing, reservation, and revenue plans.

Responsibilities

• Responsible for supervising the activities of all the departments and setting clear objectives.
• Plans activities and allocates responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
• Develop and implement an intuitive and effective marketing strategy to promote the company's services.
• Communicate with guests when appropriate by welcoming them, addressing their complaints, finding solutions to problems, offering information, etc.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Inspects facilities regularly and enforces strict compliance with health and safety standards.
• Hold regular briefings and meetings with all departmental managers.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the hotel's business report on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for rooms division, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial report for the owners and stakeholders.
• Responsible for corporate client handling and taking part in new client acquisition along with the sales team whenever required.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Performs other tasks as assigned.

Competency / Skill / Requirements

• Minimum of a B.Sc in Tourism, Business Administration, or other related courses.
• 10-15 years in the hospitality industry, and about 2-3years of experience as a General Manager or other related managerial positions.
• Proven experience with a clear track record of managing a hotel/service apartment.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess an apt understanding of hospitality management best practices and relevant laws and guidelines.
• Should possess outstanding leadership skills and pays great attention to details.
• Working knowledge of MS Office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Must be reliable with the ability to multi-task and work well under pressure.

Application Closing Date
30th November, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.