Neveah Limited is a leading commodities trading company essentially dealing in the export of solid minerals and agricultural products. The company was established in 2014 with five operational offices in different states and her head office in Abuja, Nigeria. Our services are centred around sourcing the finest, solid minerals and the healthiest agricultural products from the local market and exporting them to meet the demands of our customers at international markets.
We are recruiting to fill the position below:
Job Title: IT Officer
Location: Abuja (FCT)
Employment Type: Full-time
Duties & Responsibilities
Administering and maintaining the LAN and providing support
Responding to and resolving all incident tickets and service requests in a timely manner.
Assist in maintaining an up-to-date inventory of IT assets for Plan International Nigeria
Availability and reliability of the ICT infrastructure, applications and connectivity
Maintain agreed levels of SLA (Service Level Agreement) and OLAs (Operational Level Agreements)
Provide efficient ICT support to deliver program outputs
Propose Technological initiatives for the IT department
Participate in system/project testing, rollout and certification
Manage and administrate all servers, switches, Routers, Wi-Fi's, IP Surveillance etc for Plan Nigeria field offices
Diagnose and repair computer hardware and follow up on equipment sent out for repairs
Provide preventive maintenance of computer hardware, Troubleshoot and assist/support users,
Maintain a technical inventory of all computers and accessories of the country and field office.
Provide support and guidance for the protection of Field office data, computers, Networks against viruses and physical damage,
Organize and train staff to perform the routine IT administration functions in the Field offices,
Recommend and advise on the selection of IT service providers for a supplier of maintenance of IT equipment for the Field Offices
Supervision of IT functions in the field offices to ensure that standards of quality are met,
Carry out routine backup operation of IT applications and servers and network device configuration data.
Perform other duties as assigned by supervisor
Accountabilities
Perform hardware and software installation
Perform software configuration on stand-alone computers and laptops
Provide support in diagnosing hardware and software issues and troubleshooting activities
Support with documenting all processes in reference manuals for training and guidance
Assist in hardware and software inventory management
Provide support with vendors/support contract management
Maintain inventory of all software licences
Handle periodic maintenance of hardware and software
Troubleshoot equipment such as printers and scanners and other peripherals
Take telephone calls from users and attempt to assist them with their information technology questions and problems
Handle IT-related documentation and make sure that all IT supplies are available
Assist in gathering user requirements and developing appropriate reports for IT professionals
Provide users with ongoing assistance in their information technology problems
Ensure adherence to corporate standards, design and architecture
Provide support in setting up end-user training activities
Fulfil other tasks set out by supervisors.
Qualifications, Technical Expertise, Skills and Knowledge
Essential
University Degree in Computer Engineering, Computer Science, Electrical / Electronics Engineering or related field.
A minimum of 3 years of experience working in the ICT industry
Candidate must possess a minimum of CCNA and MCSE or CCNP Certification. ITIL Certification will be an added advantage
Ability to communicate Effectively in English Language
Experience in supporting and implementing information technology systems
Skills & Knowledge:
Excellent in Troubleshooting of mild to complex problems
Ability to resolve and support users issues remotely and over the phone.
Demonstrable experience in IT user support
Ability to think innovatively.
Excellent in communicating complex technical issues in a clear and understandable manner.
Highly developed interpersonal, communication and good listening skills
Ability to self-regulate and work under short notice.
Capacity to build and maintain relationships and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
Experience with Microsoft Word, Excel, Power Point and Outlook.
Application Closing Date
29th December, 2021.
Method of Application
Interested and qualified candidates should send their Cover Letter and CV in PDF file to: [email protected] using the Job Title as the subject of the email.