Customer Service Agents at an Hospitality Firm - SME Growth Hub

SME Growth Hub - Our client in the Hospitality industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Agent

Location: Alausa, Ikeja - Lagos
Employment Type: Full-time
Industry: Hospitality

Job Summary

• We are looking to hire Customer Service Agents that will be the liaison between their company and its current and potential customers.

Responsibilities

• Dealing with inquiries via telephone or email
• Attending a reservation, ticketing reissues, and refund requests. Domestic and International travel requests
• Advise customers on international visas needed/ cancellation/change fees.
• Develop ongoing professional relationships with corporate clients.
• Managing client issues.
• Preparing quotes and distribution of travel itinerary.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when the need arises.
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database in a comprehensible manner
• Meet individual/team qualitative and quantitative targets.

Working Hours

• 5 / 6 days a week.

Requirements

• Bachelor's Degree
• Minimum of 2 years experience as a Customer Service Agent in the travel Industry
• Customer-friendly personality and skills are necessary
• Previous experience in a customer support role
• Track record of over-achieving quota
• Familiarity with CRM systems and practices.

Knowledge and Skills:

• Strong GDS skills(preferably Amadeus) are mandatory.
• Reissues refund processing and complex bookings.
• Good computer and Internet skills.
• Geographical and Industry awareness
• Ability to digest information from the internet and GDS system.

Salary
N114,000 / Month + N10,000 data allowance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• We are only looking to hire hardworking, diligent, and professional candidates only. The screening will be conducted and only successful candidates will be contacted.
• Please ensure you are available for interviews.