Plant Manager at a Fast-growing Retail LPG Plant

A fast-growing Retail LPG Plant in Lagos needs to engage the services of a young, energetic, experienced, and result-driven candidate for the position below:

Job Title: Plant Manager (Sales Operations, Inventory, and Admin)

Location: Ajah, Lagos

Purpose

• Sales Operations is a division within a business that is charged with ensuring the efficiency and effectiveness of a company's sales and supports the business by initiating and closing all sales transactions, managing receivables, evaluating sales performance and business responsiveness, creating, evaluating, and optimizing data sets and sales applications.

Job Duties

• Managing sales administration and all relevant records keeping,
• Overseeing Plant Activities
• Facilitating Plant Sales Activities
• Coordinating with Customer Fulfilment to deliver on Online Sales efficiently
• Optimizing the sales cycles, alerting HQ on restock levels,
• Monitoring the purchase of new products, restocking, and optimizing the relevant relationships/services.
• Creating a conducive environment in which sales can grow
• Continuously building an increase in sales effectiveness
• Troubleshooting, Making Decisions, and Solving Problems by analyzing information and evaluating results to choose the best solution and solve problems. Evaluating and using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Developing specific processes, targets, goals, and plans to prioritize, organize, and accomplish your work.
• Training, teaching, coaching, and developing others by identifying the developmental and educational needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Train and ensure the use of all tech support for process automation. Also developing formal educational or training programs or classes, and teaching or instructing others.
• Consistently increase efficiency by developing strategies to reduce turnaround and service efficiency.

Tasks

• Keep track of the sales and earnings generated from all sales operations
• Ensure Stock Control is carried out efficiently and effectively by:
  • Consistently monitoring stock levels
  • Providing adequate oversight to prevent wastages or theft
  • Ensure all damaged and/or out of date equipment is removed and placed in adesignatedQuarantine area.
  • Ensure that all pricing of products is correct
  • Accurately record daily wastage and products used in store
• Provide Admin oversight to the Plant including manpower management, maintaining records of stock levels, availability of merchandise, maintenance tracking, petty cash expenditure
• Ensure all activities are reported in a timely fashion, in the proper formats sanctioned by Management. Develop timely daily, weekly, and sales cycle reports
• Ensure consistent customer satisfaction and high-quality Customer Service by:
  • First Level contact and engagement with customers
  • Takes orders and maintain a consistently high level of customer service
  • Handle customer complaints in line with company policies and procedures. First Level escalation, must be prepared to solve simple problems that are beyond the scope of the supply team
  • Develop and maintain product knowledge, especially LPG products, including on the job research
  • Provide customers with product recommendations and product knowledge
• Ensure effective Cash Handling by overseeing the following:
  • Custody and management of operation of all point of sale equipment
  • Ensure processing customer sales accurately and efficiently, in line with company policies and procedures
  • Perform till balancing as per company procedures at the start and end of each shift
  • Ensure that cash payments are collected from customers and change was made available, or purchases are charged to customers' ATM cards and customers are provided with receipts
• Data Management: Manage and evaluate data to determine the effectiveness of a product or campaign.
• Application Management: Oversee the use of various applications and platforms to produce data to optimize the corporate sales strategy
• Sales Forecasting: forecast future sales by recognizing past trends
• Performance Management: Identify high performances for reward in Sales Operations, and poor performances for acknowledgment and resolution.
• Sales Strategy: Set strategy and future goals within the sales team.
• Consistently increase efficiency by developing strategies to reduce losses, wastages, turnaround time, and service efficiency
• Contribute actively to the risk register from a Finance Standpoint
• Training, teaching, coaching, and developing others by identifying the developmental and educational needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Train and ensure the use of all tech support for process automation. Also developing formal educational or training programs or classes, and teaching or instructing others.
• Develop promotion ideas to boost sales based on feedback from the Delivery and Sales teams, support monthly promotions and specials by promoting to all customers and reward customers by developing and offering Management sanctioned rewards on all eligible purchases
• Ensure clear and concise communication of all internal matters. Ensure that issues raised with your supervisor, colleagues, and Head Office in a timely manner
• Identify emerging trends in the local community including peak periods, customer preferences, competitors’ trends, and develop ways of using these trends to optimize sales. Also, monitoring and reviewing information from materials, events, or the environment, to detect or assess problems, making use of industry terms or concepts, oral or written communication techniques, sales techniques, and knowledge of metric system
• Interacting with people or directly with the public, developing constructive and cooperative working relationships and maintaining them over time.
• Resolving Conflicts, handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Assisting and Caring for Others by providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers
• Thinking creatively by developing, designing, or creating new applications, ideas, relationships, systems, or products,
• Attracting or influencing potential customers to buy merchandise/goods or to otherwise change their minds or actions including artistic contributions.
• Developing and Building Teams by encouraging and building mutual trust, respect, and cooperation among team members.

Job Qualifications

• Bachelor's Degree
• Experience: 1 - 3 years.

Required Skills:

• Negotiation: Should be able to negotiate with customers calmly and other companies to maximize customer relations and product performance.
• Communication: Since the success of Sales Operations relies on a large number of people, it requires that the employee should communicate clearly and often.
• Analytical Analysis:Must have strong analytical analysis skills.
• Dedication: Jobs in sales are often time-consuming, meaning that employees must be dedicated to their profession.
• Trend Analysis:The role requires the ability to recognize trends and foreshadow trends in the future.
• Leadership and Self Motivation: Strong leadership and self-motivation capabilities.
• Planning Abilities: Must be able to plan strategies and future operation goals effectively.
• Multitasking: The diverse nature of Sales Operations responsibilities means that employees should have a wide variety of skills that can be employed simultaneously.

Application Closing Date
16th October, 2020.

Interview Date
Tuesday, 20th October, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

• Job includes Saturday.
• The preferred candidate should reside within the Ajah axis
• Only candidates that meet the requirements will be considered
• The ideal candidate should be available for an immediate interview and resumption.