Posted on Tue 26th May, 2020 - hotnigerianjobs.com --- (0 comments)
Bizpool Africa is an outsourcing agency which trains and creates career opportunities.
We are recruiting to fill the position below:
Job Title: Customer Service / Front Desk Officer
Location: Abuja
Job Description
The Customer Service/Front Desk Officer works at the reception area of an organization and is responsible for receiving and guiding guests Some of the Front Desk Officer’s responsibilities include greeting guests, issuing visitor badges, taking phone calls, sorting correspondence, responding to client inquiries, ordering office supplies, maintaining the reception area clean and organized, updating records and files, maintaining schedules, and making travel arrangements.
The individual will help business develop strong relationships with clients and customers; answering questions, taking orders, help resolving problems, processing refunds and making suggestions regarding the purchase of additional products and services.
The Customer Service/Front Desk Officer should be able to create communication content on behalf of the organization and should have Communication skills, customer service skills, conflict management skill, record and data management skill, Strong writing and analytical skill.
Duties and Responsibilities
Communicating with clients about their experiences with a their fashion style and outfits
Work in sync with the all Departments
Provide advice on purchasing materials and other fashion asset of the luxury house
Answering client or customer questions about properly using or accessing a fashion style and outfits
Taking and processing orders via email and telephone calls
Give the sales team extra support especially in terms of communications
Listening to customer or client complaints or concerns and working to resolve their issues
Ensure that all communications and marketing material aligns with brand standards
Work with Digital & website team members to conceptualize and implement communications strategies and campaigns.
Support the communications manager to respond to media inquiries and perform media outreach to achieve brand placement in publications
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Should be able to draft paralegal documents
Keep the front desk tidy and presentable
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Attend to correspondence i.e check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated and accurate record of office budget, expenses and file
Skills and Experience
Proven experience as Customer Service/Front Desk Representative or similar position
Familiarity with office machines (e.g. fax, printer etc.)
Result-driven and goal oriented
Paralegal knowledge is an added advantage
Knowledge of office management and basic bookkeeping
Excellent use of English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Application Closing Date
30th May, 2020.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Customer Service" as the subject of the email.