Customer Service Officer/Office Assistant at Zarone Techologies Limited

Posted on Fri 29th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer/Office Assistant

Location: Lagos

Job Responsiblities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media

Skills

Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask.

Application Closing Date
22nd December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only suitable candidates will be contacted.

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