Information Technology Support Officer at First Business Alliance (FBA)

First Business Alliance was born out of the desire to redefine the office experience and to create spaces for the modern individual. With thoughtful consideration of the evolving nature of work, we create nurturing and collaborative communities that empower our clients to do their best work.

We are recruiting to fill the position below:

Job Title: Information Technology Support Officer

Location: Lagos

Key Roles & Responsibilities
Operational:

Will support Hybrid IP-PBX system (Panasonic TDA 200) as follows:

• Ensure the PABX System TDA 200 is up and running at all times and check to ensure that fault alarm light is off
• Ensure all telephone lines are up and running at all times
• Assign and test telephone lines for new clients
• Disengage telephone lines for old/defaulting clients with directives from the Operation Domain
• Liaise with the Telco provider(s) on issues such as downtime, malfunctioning lines and billing issues
• Install new telephone extension box where existing one is faulty
• Troubleshoot minor faults on PABX such as bad extension detection, faulty line detection and power down (bad power supply)
• To escalate serious faults / breakdown to the organisations Business Manager.

Support WAN/LAN as follows:

• WAN:
  • Ensure that all organization’s internet services are up and running at all time
  • Liaise with internet service providers when there is downtime of slow internet speed or billing issue
  • Monitor internet speed and performance of service providers on a monthly basis
  • Conduct review on service provider performance and check for availability of new provider on quarterly basis
• LAN:
  • Ensure organization’s local area network is up and running at all time (wired & wireless)
  • Ensure that all services such as DHCP and Wireless security are working
  • Ensure that printer, scanners and other shared resources are accessible from the LAN
  • Ensure that all Clients and company computers are connected to the LAN
  • Monitor and ensure that the LAN is secure and functioning at optimal capacity
  • Provide report on fault status and general LAN performance on weekly basis
  • You will support the organization and clients as follows:
• Hardware:
  • Ensure that clients’ hardware such as laptops, desktops, printers, scanners, fax machine and other peripherals are working
  • Troubleshoot and resolve minor and major faults on client’s hardware on request
  • Advise on proper handling and maintenance of hardware in order to avoid damage or malfunction
  • Advise client on latest hardware technology and encourage them to deploy it
• Software:
  • Troubleshoot and resolve major and minor faults on installed software on companies’ client’s computer on request
  • Install and ensure proper functioning of software on company’s client’s computer on request
  • Ensure that software installed by clients does not contravene company’s policy
  • Carry out research on latest software and upgrades on software used by company’s cclients in order to advise them properly
  • Research on bugs affecting client’s software and how to resolve them (bugs)
  • Install and update antivirus package(s) for clients on request
  • Escalate unresolvable faults to the Business Manager

Support companies Uninterrupted Power Supply equipment to protect companies’ critical equipment. Ensure that all company’s power backup device(s) is up and running at all time:

• Ensure that the inverter is charging and working (backing up) once there is power outage
• Carry out battery discharge twice a month to ensure batteries are ok and record discharge time
• Ensure that no heavy-duty device or equipment is plugged into the inverter circuit to avoid inverter overload
• Troubleshoot and resolve minor ups faults for companies’ clients on request

You will support companies Domain Sever as follows:

• Ensure the server is up and running at all time and connected to the network
• Ensure that all shared drives are accessible to all users on the network
• Ensure that the server is synchronized with the online folder once weekly
• Ensure update of new patches and files by Microsoft and antivirus
• Ensure that the server is properly shutdown at the close of business

You will support companies Conference room presentation services as follows:

• Ensure that the projector is working at all times and tested a day before use
• Ensure that the polycom voice conferencing phone is working at all time and also test a day before use by client
• Ensure that the projector and polycom phone is always connected to the inverter socket in the conference room to avoid service disruption

You will provide full support for companies Laptops as follows:

• Diagnose and repair major and minor fault on all companies Laptops
• Carry out installation of software and hardware to enhance computer information processing performance
• Ensure that all companies computers are able to share resources on the server
• Diagnose and repair software faults
• Installation and administration and regular update of antivirus package on all workstation
• Carry out preventive maintenance of hardware quarterly
• Escalate unresolvable faults to the organisations Operations Officer for further action

Tactical:

• Suggest new ideas/innovations that will improve IT operation
• Contribute to the strategic planning of company’s technology roadmap
• Writing technical documents
• Conducting technical research

Strategic:

• You will provide research and insights into new technology solutions that could be of benefit to the organization in achieving its business objectives.

Application Closing Date
10th November, 2019.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the "Job title" as subject of the email.