Application Support and Development Manager at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Application Support and Development Manager

Location: Lagos
Department: Technology and Innovation/Technology Solution

Job Summary & Purpose

• To develop, implement, operate and maintain commercial and highly customized web applications

Organisational Relationships:

• Reports to: Head, Information Technology

Direct Reports to:

• Application Development Officer
• Application Support
• Database Administration Officer

Internal Relationships:

• All Divisions and Departments

External Relationships:

• Clearing Participants
• Regulators
• Nigerian Stock Exchange
• CSCS Plc
• Custodians
• Registrars
• IT vendors
• Investors
• Government agencies.

Key Role Responsibilities
Strategy Formulation and Implementation:

• Develops and executes strategies and policies for the Technology Solutions department that are aligned with NG Clearing’s corporate strategy.
• Plays an active part in NG Clearing’s strategic planning process by contributing relevant input on Technology solution issues.
• Works with other members of staff to develop strategies and plans that will enhance customer service, improve user effectiveness and foster innovation within NG CLEARING.
• Manages the financial aspects of the Technology solution department, including technical acquisitions, budgeting and budget review in line with operational strategies and NG Clearing’s goals.

Application Support:

• Leads and participates in all phases of application development lifecycle.
• Provides technical support and maintenance of internally developed software to ensure optimum availability.
• Provides maintenance and support to all applications assigned.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Coordinates with management in developing long term plans for application development.
• Communicates with the customers regularly, builds a strong relationship, manages escalations and provides better customer support services.

Systems Analysis:

• Reviews processes regularly to identify and automate areas suitable for computer based solutions.
• Analysis complex business needs presented by the user community and /or clients and recommends technical solutions.
• Plans, develop and implements new systems and ensure proper functioning of existing systems.
• Suggests technical solutions to problems arising from systems malfunction.

Leadership and People Management

• Manages and oversees department’s performance through direction, supervision and performance appraisals; provides constructive feedback to employees to assist with development.
• Provides strong direction and leadership, ensuring clear strategic objectives are in place to guide the work of the department.
• Support the implementation and facilitation of relevant workshops and training courses.
• Promotes a strong team culture.

Business Process Improvement:

• Contributes regularly to discuss regarding internal process and system improvements in order to ensure maximum efficiency across the company.

Project Management:

• Analyses, plans, identifies improvement and designs technology solution project for the organization.
• Implements standards and manages the team for project execution and control activities.
• Monitors and communicates relevant information relating to, project or programme execution activities.
• Identifies and obtains agreement for changes to project or programme baseline plans, as directed.

Job Specification
Academic Qualification:

• Minimum of a First Degree/HND in Computer Science, Computer Engineering, Electrical Engineering or other related disciplines.
• An MBA or Master's Degree in Computer Science, Information Technology or any related discipline is an added advantage.

Professional Qualification:

• Relevant professional certification such as ITIL (Information Technology Infrastructural Library), MCDBA- Microsoft Certified Database Administrator, MCAD- Microsoft Certified Application Developer, MCSD- Microsoft Certified Solution Developer, MCSA- Microsoft Certified System Administrator.
• Linux admin (Redhat or Centos)

Experience:

• A minimum of 10 years experience, six (6) of which must involve Software Engineering, Secured programming and application security, and Information Technology project management.
• Experience with Linux system administration and programming
• Experience in Financial/capital market.

Skills & Competencies
Technical Competencies:

• Application Development
• Application Testing
• Application Support
• Product Knowledge
• Database Management
• Data Management
• Vendor Management
• Business Writing and Documentation
• System Analysis
• Project Management
• Linux System Administration and Programming.

Generic Competencies:

• Innovation and Creativity
• Customer Orientation
• Technology Application
• Relationship management
• Commercial Awareness
• Entrepreneurial Orientation
• Accountability
• Professionalism
• Operational Efficiency
• Teamwork
• Leadership and People Management
• Business & Industry Knowledge

Key Performance Indicators
Performance Area:

• Application Support
• System Analysis
• Strategy Formulation and Implementation
• Leadership and People Management
• Business Process Improvement
• Project Management

Performance Indicators:

• To be determined by NG Clearing.

Salary

• Very Attractive.

Application Closing Date
3pm, 6th November, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.

Note: Any application received after this will be automatically rejected.