Team Lead, Agent Network Development at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Team Lead, Agent Network Development

Ref Id: 1900005H
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• Agent recruitment and engagement
• Agent and Branch Training

Duties & Responsibilities

• Execute agreed strategies for growing and sustaining a vibrant Agent network
• Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
• Maintain standard operating procedure manuals for all activities related to Agent Network Development
• Monitor and respond to Competitor offerings and trends
• Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
• Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
• Execute strategic marketing initiatives to drive network growth and visibility
• Execute product promotion campaigns
• Provide input to the design / production of Agent branding collateral and marketing merchandise
• Facilitate communication management across the Agent Network

Expenditure Budget
Key financial/statistical measures of your organizational unit:

• Number of staff:
• Staff costs:
• Costs that you control:
• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators:

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Qualifications/Requirements
Education:

• B.Sc in relevant discipline
• Additional Professional Certification is an added advantage.

Experience:

• Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online