Service Center Associate (Lagos) at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Service Center Associate

Location: Sagbo Koji, Lagos
Department: Customer Experience
Type: Full Time
Min. Experience: Experienced

Job Objective

• Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• You will be a liaison between Fenix and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.

Duties (This is in non-exhaustive list, which will be subject to change from time to time)

• Provide excellent customer service to all Fenix Nigeria customers
• Serve as a liaison between the customer and Fenix
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with the customer units and support in the swapping process
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
• Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
• Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
• Assist with product development through conducting field tests and surveys when required
• Help collect data on Customer feedback and satisfaction
• Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Escalate issues or questions to manager if you cannot resolve them
• Make courtesy calls to Fenix customers as requested
• Ensure all Fenix customers have a great end-to-end customer experience.

Required Skills & Experience

• An OND/HND/Bachelor's degree from a recognized institution
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally
• Fresh graduate highly desired
• Proximity to Service Centre location is key.

Highly Desired Skills:

• Ability to multitask, set priorities and manage time effectively
• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Remuneration
Fenix offers a competitive salary and a fun work environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instruction
To apply please send a CV and a cover letter answering the following questions:

• Why do you want to work for Fenix?
• What leadership and/or entrepreneurial experience will you bring to Fenix in this role?
• What is your vision for Fenix’s Commercial Strategy across your state?
• What will make Fenix’s commercial strategy unique 5 years from now if you were in this role?

Note: We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.