Protection Case Worker at INTERSOS Nigeria

INTERSOS is an independent, no-profit organization which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralised offices. The statutory bodies of INTERSOS, are: the Members Assembly, the Council, the Society for Auditing and Certification of Accounts.

We are recruiting to fill the position below:

Job Title: Protection Case Worker

Location: Dikwa, Borno
Starting date: ASAP
Reporting to: Protection Case Management Team Lead

General Purpose of the Position

• Provide appropriate and timely case management services; assessing the needs of individuals with protection concerns, developing case management plans and implementing these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care.
• Conduct protection activities in-line with project activities and indicators as directed by supervisors and management.

Main Responsibilities And Tasks
Case Management [Case Identification, Referral, Follow-Up, Direct Service, Closure]:

• Manage an open caseload as per INTERSOS standards;
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met;
• Carry out comprehensive assessments for each client after receiving their consent for same. Consider emotional, behavioural and social factors that affect their psychosocial well-being as well as protection and risk factors;
• Develop a tailored case plan with the client, based on the needs identified during the assessment;
• Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers;
• Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;
• Close cases when the objectives in the case plan have been met and no further needs have been identified

Reporting & Administrative Responsibilities:

• Document cases and ensure that any progress on the individual action plan and any significant change in the client’s psycho-social well-being and overall situation is duly recorded in a timely fashion;
• Participate in individual supervision sessions on a weekly basis with the Case Worker Team Lead, bringing immediate attention to any case of special/emergency needs;
• Participate in internal case conferences, team meetings, trainings and workshops as scheduled by the supervisory and management team;
• Document all general protection activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Case Worker Team Lead for compilation.

Data Protection, Confidentiality & Adherence To Protection Principles:

• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards;
• Carry out all tasks respecting key protection principles, including but not limited to;
• Do no harm;
• Non-discrimination;
• Confidentiality,
• Accountability, and;
• Need-to-know principles

Other General Protection Activities:

• Conduct service mapping assessments in the assigned area and support the development of referral systems with different service providers and the local NGO/CSO partner;
• Plan and implement awareness raising activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;
• Ensure that the help-desk is properly staffed, equipped and informed;
• Collaborate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs;
• Ensure good relationships and coordination with the main service providers in the area of intervention to ensure prompt referral, follow up and information sharing;
• Identify and report gaps in the availability and quality of service provision for clients in the target areas;
• Any other activities specified by the supervisory/managerial team.

Position Requirements

• Minimum 1-year of work experience with an INGO, NGOs and/or local authorities in Nigeria;
• University degree in a related field (e.g. Social Work, Psychology, Law, etc…)
• Essential computer literacy (Microsoft Office Suite, e-mail, etc…)
• Excellent interpersonal and communication skills;
• Ability to work both independently and as part of a team;
• Ability and motivation to work well with local authorities, local leaders and local community;
• Willing to work extra hours and available at the weekend for emergency cases;
• Capacity to work under pressure and willingness to work and live in a complex context;
• Women are strongly encouraged to apply

Languages:

• Fluency in English, Hausa and Kanuri.

Application Closing Date
17th October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instruction/Notice

• Candidates should complete this form above and attach their CV with the following format “Surname_Position you applied for”.
• Please note that ONLY applicants whose competencies meet the requirement of the position will be contacted.
• Application deadline: apply no later than 17th October 2019 at 4:00PM
• Please note that INTERSOS do not ask for any form of payment at any stage of recruitment.