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Executive Shop Operator (Customer Care Executive) at Lorache Group

Posted on Mon 14th Oct, 2019 - hotnigerianjobs.com --- (0 comments)


Lorache Group - Our client, an IT and Telecommunications company have an opening for:

Job Title: Executive Shop Operator (Customer Care Executive)

Location:
Lagos

Responsibilities
  • Create content and engaging ideas for online campaigns
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities.
Requirements
  • Proven working experience as a customer service manager
  • Flair for Digital communication
  • Excellent knowledge of Social Media
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in related field.
  • Candidate must be residents of Lagos Island
Application Closing Date
31st October, 2019.

How to Apply
Interested and qualified candidates should forward their Resume to: [email protected] using the position applied for as subject of the mail.

  

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