Customer Care Supervisor at Internet Solutions Nigeria Limited (ISN)

Internet Solutions Nigeria Limited (ISN) is a leading Systems Integrator & Connectivity Provider serving a diverse client base in various sectors in Nigeria and West Africa since 1997. ISN delivers the most reliable, robust, high performance IT solutions and services IT infrastructure to industries, corporate, residential, off-shore and rural areas clients. ISN is an Internet Service Provider (ISP), Application Service Provider (ASP), and Web related applications and services focusing on the Design, implementation, supply and maintenance of bandwidth and managed Wide Area Network (WAN) solutions, for mission critical environments.

We are recruiting to fill the vacant position below:

Job Title: Customer Care Supervisor

Location: Lagos

Requirements

• BSc/ HND, in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline.
• 3years of customer support experience, part of this working as a service desk/ Team Leader role.
• ITIL certified or have knowledge of ITIL.
• Customer service, Soft skill and other relevant certificate applicable.
• Knowledge of monitoring that can benefit the organization
• Software applications for proactive monitoring usage knowledge including; (Dude, PRTG, Cacti, WinBox, etc.)
• Technical understanding of network infrastructure.
• Ability to drive initiatives with minimal supervision.
• Leadership, Planning, Organizing and Presentation skills.
• Relationship & People Management.
• Customer care/Service Desk Experience.

KPIs:

• Reduce time to resolve incidents.
• Improve customer satisfaction to reduce churn rate.
• Team Coaching
• Good relationship with customers.
• Ensure proper documentation of customer records.

Application Closing Date
11th October, 2019.

How to Apply
Interested and qualified candidates should send their CV only to: [email protected] using the Job Title as subject of your email.

Note: Title of CV should be "CCS19"