Customer Relationship Officer at Eureka Global

Posted on Wed 09th Oct, 2019 - hotnigerianjobs.com --- (0 comments)

Eureka Global is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Relationship Officer

Location: Abuja

Job Description

The customer relationship officer is the first point of contact with customers and will ensure that all customer needs and complaints are addressed in a way that will leave them satisfied.

Responsibilities

Create plans to address clients’ business needs
Advise clients on creating profitable processes based on his knowledge of the company products and services
Communicate regularly with customers to ensure they are satisfied
Address customer concerns and complaints
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Handle communication within and outside the office
Keep the company’s website updated
Manage the company’s social media pages
Answer all calls to the company.

Requirements

Have excellent verbal and written communication skills
Meet and exceed set targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
A customer-oriented attitude
Excellent negotiation skills
Problem-solving aptitude
Proficient in MS Office and WordPress
Ability to work well with a team
A minimum of OND in any related field.

Application Closing Date
25th October, 2019.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

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