Customer Service Officer/Contact Center Agent at OTP Internet Technology (9 Credit)

Posted on Wed 09th Oct, 2019 - hotnigerianjobs.com --- (0 comments)

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Officer/Contact Center Agent

Location: Lagos

Job Descriptions

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet relevant set target.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling

Job Specifications

B.Sc/HND in a related field with minimum second class lower division.
Minimum one year experience in customer service role.
Proficient use of Microsoft Office Packages

Top Skills and Proficiencies:

Product Knowledge
Quality Focus
Tech Savvy
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills

Application Closing Date
30th October, 2019.

How to Apply
Interested and qualified candidates should send in their Resumes to: [email protected] with the "Job title" as subject of the email

Note: Only qualified candidates will be contacted.

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