Presales & Training Specialist at ESET Nigeria

Posted on Wed 02nd Oct, 2019 - hotnigerianjobs.com --- (0 comments)

ESET Nigeria is recruiting to fill the position of:

Job Title: Presales & Training Specialist

Location: Lagos

Responsibilities

To actively develop training calendar quarterly for the purpose of knowledge sharing.
Facilitate trainings of products and services via available channels to colleagues, clients and partners.
Responding to support tickets from clients and colleagues within agreed Service Level Agreements.
Design relevant tools and applications to aid delivery of service within the Organisation
Closely work with ISP/ Telco team on Technical Process Development and Review on issues resolution technical presentations to clients if required.
Resolving first-level support tickets in a fast and professional manner
Keeping support requester updated on the progress of resolving their support ticket
Ensuring all support coming in on emails, phones and conversations is logged in the support system
Feedback any important client information to Client Services Team and/or Technical Support Team

Requirements

Sound IT Support and Networking skills
Knowledge of Enterprise security software implementation and management
Very good Power Point presentation skills
Efficient customer relation skills
Ability to learn fast, multi-task and work under pressure
Knowledge of Linux operating system (Software installation and troubleshooting) Added Advantage
BSc Computer Science degree (Minimum 2:1)
Stakeholder Management skills
Customer service skills
Effective technical support skills
Proficient with other Microsoft Office tools
Proficient with Typo3, Team Viewer and other technical support tools
Minimum of 2-years IT sales experience
Good people management skills
Effective time and process management skills

Application Closing Date
10th October, 2019

How to Apply
Interested and qualified candidates should send their Applications with Job Title as subject of E-mail to: [email protected]

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