Field Support Officer at ITEX Integrated Services Limited

Posted on Wed 02nd Oct, 2019 - hotnigerianjobs.com --- (0 comments)

ITEX Integrated Services Limited - A leading Financial Technology Company with Head office in Victoria Island, Lagos State is currently recruiting to fill the position below:

Job Title: Field Support Officer

Locations: (Mowe, Ayobo/Ipaja, Lagos Island, Iju/Alagbado/Alakuko, Ojodu/Alagbole/Akute)

Role Summary

Front end support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention as well as profit maximization.

Key Responsibilities

Provide on onsite support to merchants
Ensure visitation to merchant locations based on agreed visitation frequency.
POS support and maintenance
Send daily report of activities to assigned supervisor from merchant location
Advise merchants regarding the best implementation practices and also address specific merchant’s issues as regards POS
Provide training to merchants regarding hardware and troubleshooting techniques.
Prompt escalation of issues encountered on the field to supervisors.
Ensure there are enough consumables like receipt role at merchant location.
Ensure POS are in good working condition
Terminal collection
Attend to SOS calls when the need arises.
Build positive relationships with customers.

Qualifications and Requirement

Minimum educational qualification: OND
Must be male
Full training will be given
Being able to ride a bike and the willingness to ride is a MUST
Previous experience working as a POS support and maintenance officer is a plus
Team work and interpersonal skills
Excellent communication skills
Must be willing and ready to move about between merchant locations.

Application Closing Date
11th October, 2019.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] with the position applied for as the subject of the mail.

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