Customer Service Team Lead at OTP Internet Technology (9 Credit)

Posted on Thu 26th Sep, 2019 - hotnigerianjobs.com --- (9 comments)

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Team Lead

Location: Lagos

Job Description

Manage the team of customer service representatives
Provide guidance and feedback to customer service representatives
Quality assurance
Ensure adequate motivation of the customer service team
Interview potential customer service representatives.
Ensure proper performance management of the customer service team
Develop Training and Development Plans
Handle escalated customer complaints

Important Skills:

Excellent leadership and communication skills
Tech Savvy
Customer focused
Expert product/service and job knowledge
Ability to deal with demanding customers and escalations
Creative thinking
Dependability
Clear communicator
Multi-tasking
Organised.

Specifications

First Degree in a related discipline with minimum Second Class Lower Division.
Must have an evidence of NYSC completion
Minimum Two years continuous experience in a customer service lead role in a related financial services/loan company
Must be experienced in the use of CRMs
Must have proven work experience in all existing channels of customer service
Customer service certifications is a plus
Team Management Experience.
Candidates must reside in Lagos.

Application Closing Date
1st October, 2019.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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Comments (9)

No. 1

Posted on Sun 17th Nov, 2019 10:18:55 GMT by Adenike Adebola pls I want pay back ur loan but l forget my password and verification code help me

Pls help me I want pay my loan 🙏🙏🙏

No. 2

Posted on Tue 24th Dec, 2019 10:38:38 GMT by Solomon Oguh

I took a loan of #2,500 on 7th December 2019, which was due on 14th for repayment. But on 13th of same December 2019, i repaid back via bank transfer. On 17th December, because i had money on the same account i linked to your system , another debit of #2,626, was made on my account in regard to the same loan. Please kindly return my #2,626 which was deducted by your system. It will be in your own interest to so do. I'll also forward you with the screenshots of the whole transactions. Thanks Solomon OGUH.

No. 3

Posted on Tue 25th Feb, 2020 19:53:44 GMT by Adekanye Hassan

Please was debited twice on my loans repayment

No. 4

Posted on Tue 25th Feb, 2020 20:02:21 GMT by Adekanye Hassan

I made a payment for my loans be for due date which is on 22/02/2020 and after I was successful paid and unfortunately the next day which is on 23/02/2020 I was debited again d same amount I have paid for my loans. Please I want d money to be repaid immediately

No. 5

Posted on Tue 22nd Sep, 2020 20:55:44 GMT by Odogun Caroline

Good Evening My account keeps getting credited and I am not even a part of all this setup... I didn't even know about the app at first I want my money back to my account as soon as possible please

No. 6

Posted on Tue 22nd Sep, 2020 20:56:16 GMT by Odogun Caroline

Good Evening My account keeps getting credited and I am not even a part of all this setup... I didn't even know about the app at first I want my money back to my account as soon as possible please

No. 7

Posted on Tue 22nd Sep, 2020 21:02:39 GMT by Odogun Caroline

Good Evening, I want to make a complaint about your app I never borrowed any money from your app but my account keeps getting debited please I would like to request you that you kindly refund my money back to me.

No. 8

Posted on Mon 05th Oct, 2020 06:07:32 GMT by Glory

Please I transferred to repay back my loan on Saturday night only for you guys to collect same loan again from my account on Saturday night pls I need my money back plssss

No. 9

Posted on Mon 05th Oct, 2020 06:10:41 GMT by Glory

Please I transferred to repay back my loan on Saturday night 3-10-2020 only for you guys to collect same loan again from my account on Sunday morning 4-10-2020 pls I need my money back plssss

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