Front Desk Officer at Okazi Finance Limited

Posted on Mon 16th Sep, 2019 - hotnigerianjobs.com --- (0 comments)

Okazi Finance Limited, a growing finance institute is recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos

Responsibilities

Maintaining a positive, helpful and professional attitude toward customers and visitors at all times.
Assisting customers/visitors in finding their way around the office.
Helping maintain workplace security by issuing, checking and collecting visitors tag/badge as necessary and maintaining visitor logs.
Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
Preparing meeting and training rooms.
Answering phones in a professional manner, and routing calls as necessary.
Assisting colleagues with administrative tasks.
Performing ad-hoc administrative duties.
Answering, forwarding, and screening phone calls.
Sorting and distributing mail.
Hiring, managing and developing the junior administrative team.
Provide excellent customer service.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Scheduling appointments.

Requirements

B.Sc or HND in related field.
Prior training or experience as a customer service officer or in related field.
Consistent, professional dress and manner.
Ability to keep a pleasant and smiling face
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Excellent written and verbal communication skills.
Competency in Microsoft applications including Word, Excel, and Outlook.
Good time management skills.

Application Closing Date
18th September, 2019.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title "Front Desk Officer" as subject of the mail.

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