Customer Service/ Service Delivery Coordinator at a Reputable Telecom Firm - Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable Telecom firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service/ Service Delivery Coordinator

Location: Lagos

Job Description

• Maintains customer records by following Customers upgrades, downgrades, Retrievals, Re-locations, replacements and additional hardware and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Act as a liaison, provides products/ services information and resolves any emerging problems that clients might face with accuracy and efficiency.
• Provides technical advice and solutions for customer’s requirements and problems.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Requirements
Qualifications:

• Minimum of B.Sc. Degree in Computer Science, Engineering or any related discipline.
• Min of 3 years Proven working experience as a Service Delivery Coordinator/Customer Service/Sales Support Analyst in the Telecom or Information Technology Sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.

Required Skills:

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
• Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.

Salary Range
N130,000 - N150,000 Monthly Net.

Application Closing Date
20th September, 2019.

Method of Application
Interested and qualified candidates should send their CV (Ms Word Format) to: [email protected] using "Customer Service/ Service Delivery Coordinator" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.