Hospital Service Manager at the Eye Foundation Hospital

The Eye Foundation Hospital was started in 1993 as a high tech specialist Eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.

Over the past 20 years, we have been helping with the fight against preventable blindness in Nigeria and West Africa, and have built partnerships with numerous organizations, various state governments and financial institutions. All of these with the aim of bringing better eye care to the poor, either through the Eye Foundation Hospital itself or it sister Charity hospitals- Deseret Community Vision Institute & Deseret Eye Center.

We are recruiting to fill the position below:

Job Title: Hospital Service Manager

Location: Lekki/VI, Lagos
Reports To: Medical Director/ Chief Operating Officer

Job Summary

• The Hospital service manager will be responsible in handling the day-to-day administrative and operational workflows of the hospital, in addition to providing active support to clinical departments and workflows.
• The HSM will interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality. Strong decision making ability and attention to detail are important in this position.

Responsibilities

• Responsible for the day to day operations of the facility as a manager you must secure the operational and administrative stability of the establishment
• Support the Marketing of hospitals’ services to prospective public/private hospitals/clinics, Public/private agencies, organizations/ companies.
• To ensure patient satisfaction by cultivating an efficient and safe environment.
• Keeping a log of all facility and equipment maintenance needs and reporting timely to appropriate section handling it to avoid downtime.
• Responsible for collecting/supervising the collection of relevant metrics to be used to improve patient care and drive business growth.
• Responsible for fostering strong communication across medical staff and non-medical staff to create an efficient work environment.
• Responsible for ensuring the enforcement of organizational policies and oversee the staffs’ compliance to policies.
• Responsible for preparing of daily/weekly/monthly/annual activity progress reports.
• Maintain administrative staff by orientating, training employees, maintaining a safe and secure work environment; developing personal growth opportunities.
• Assisting the HR team & Management by accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Responsible for your branch staff leave planning and leave calendar in collaboration with clinical dept.
• Improve program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Be able to cover for administrative staff on leave or off sick if need be.
• Any other duties as assigned by the Management from time to time.

Position Requirments

• Education: Minimum of a Bachelor’s Degree Preferably in Business Administration, Accounting, Economics or Marketing.
• Professional Certification in Project Management, Management or Strategic management is an added advantage.
• 2 years’ experience in any administrative role.
• Experience of Hospital Management is an added Advantage.

Skills And Competencies:

• Expert level written and verbal communication skills.
• Team Building.
• Ability to Multitask.
• Planning and Coordination.
• Marketing skills is key for the role.
• Time Management.
• Computer savvy skills
• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}

Application Closing Date
10th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email.