Customer Support/Front Desk Administrator at Auto Auction Mall

Auto Auction Mall - We are an Automotive Brokering company with access to every major salvage & insurance vehicle auction house in the US and a regional partnership with Copart. We remove the dealership barrier and give regular people around the globe dealer-level access to the cars they want.

We are recruiting to fill the position below:

Job Title: Customer Support/Front Desk Administrator

Location: Lagos
Experience Level: Mid level

Job Description

• We’re currently searching for a self motivated, courteous, resourceful, and result - driven individual to join our regional team on a full-time basis to perform front desk duties, administrative functions and provide support to walk-in customers and over the phone inquiries

Job Responsibilities
Your job as a Customer Support/Front Desk Administrator is to:

• Communicate with business development/sales teams in case they have any challenges in usage by phone or email.
• Communicate with clients via ingoing and outgoing calls and provide them with superb customer service..
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Redirect phone calls/messages to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.

Qualification and Experience

• Degree (Administrative/Customer support related degree is an added advantage)
• Experience Length: 2 years

Skills and Qualifications:

• Friendly and outgoing personality
• Excellent communication and social skills
• Extensive knowledge of or above average interest in vehicles
• Confident and persuasive.
• Persistent and driven.
• Great customer service skills and basic computer knowledge is a MUST.

Working Conditions

• Working hours: 9:00am -5:00pm
• Working day­: Monday - Friday and Saturday(10:00am -3:00pm)
• Probationary period will be 3 months.

Application Closing Date
14th September, 2019.

How to Apply
Interested and qualified candidates should send their Resume and a Cover Letter to: [email protected] with the position you’re applying for as the email title

Note: Please note, only shortlisted candidates will be contacted. Applications without a cover letter are invalid.