Customer Service Representative at Devbrands

Posted on Mon 05th Aug, 2019 - hotnigerianjobs.com --- (0 comments)

Devbrands is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative (CSR)

Location: Lagos Mainland, Lagos

Responsibilities

Manage incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
HND, OND or First Degree in Mass Communication or related field
Gender: FEMALES only.

Advantage:

Good knowledge of digital marketing
+1 year work experience
Healthy following on social media.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Applications to: career@devbrands.ng using the Job Title as the subject of the mail.

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