Graduate Call Centre Agent at BREPS Services Limited

Posted on Mon 05th Aug, 2019 - hotnigerianjobs.com --- (0 comments)

BREPS Services Limited - We deal on Human Resources and Employment Solutions, delivering services to our Clients and Employees.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos

Job Description

In view of the growth of our business structure and services, we need the services of experienced Call Centre Agent. The successful candidate will be a member of the primary contact team for consumers interested in the products and services we offer and will be responsible for assisting them in completing purchases online and over the phone.
The candidate will also inform customers of the product/services terms and features and project a professional company image through voice and online interactions.

Key Responsibilities

Answer incoming calls and respond to customer’s emails.
Manage and resolve customer complaints
Identify and escalate issues to frontline managers of various areas.
Provide product and service information to customers
Research required information from clients and customers using available resources.
Constantly contacting our top clients and giving the necessary updates where applicable.
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate personnel
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned.

Person Specification

A Bachelor's degree or equivalent in English or linguistics with a minimum of 1-year experience in Call Centre Management.

Key Skills:

Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Knowledge of customer service practices and principles
Proficient in relevant computer applications like Microsoft word, Excel

Application Closing Date
31st August, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email.

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