Client Service Director at Zenera Consulting

Zenera Consulting is a full service Branding and Public Relations (PR) firm in Nigeria offering integrated communications advisory, including media relations, marketing communications and crisis communications services. With core competency in the development and execution of tailored and strategic stakeholder communications, we help our clients establish and maintain close relations with their key stakeholders, most importantly the media.

We are recruiting to fill the position below:

Job Title: Client Service Director

Location: Lagos

Job Brief

• A client services director communicates with a company's customers and helps the firm improve client satisfaction levels.
• The director also works with internal partners, such as operations staff and sales personnel, to improve service levels.

Responsibilities

• Identify and develop prospective clients for business growth.
• Provide outstanding services and build client confidence.
• Develop process improvements to ensure client satisfaction and lead generation.
• Supervise client service team to achieve the revenue goals
• Maintain positive, long-term and productive relationships with clients.
• Develop client documentations such as Service Level Agreements (SLA’s), Statements of Work (SOW’s), Letters of Intent (LOI’s) and business proposals.
• Maintain frequent client interactions to strengthen client relationships.
• Conduct surveys, obtain client feedback and recommend service improvements
• Ensure that all client requests are executed within assigned service timelines.
• Maintain consistency and quality in all client communications.
• Assign workloads to team members, oversee daily team workflow and redirect work to meet changing client needs.
• Assist in employee recruitment, training, performance evaluation, promotion, retention and termination activities.
• Perform critical client negotiations for service contracts and costs.
• Address client inquiries and issues in a timely and accurate manner.
• Develop and deliver client presentations as needed.

Requirements

• Up to 6 years and above in a relative role.
• Must be a graduate of a higher institution.
• Proven experience in managing teams of diverse background.
• Ability to communicate effectively both written and spoken.

Required Skills:

• A client services director must possess good communication skills and the ability to solve complex client issues.
• A service-oriented disposition and the capacity to manage time and personnel are also helpful.

Application Closing Date
2nd August, 2019.

How to Apply
Interested and qualified candidates should send in their CV and Cover Letter to: [email protected] using the "Job Title" as the subject of the mail.