Hamilton Lloyd and Associates - Our client is a Financial Technology company. Due to internal expansion, they are looking to fill the position below:
Job Title: Head of Operations
Location: Lagos
Reports to: Chief Operating Officer
Job Summary
The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement
Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service
He/she identifies and maps all operational processes, measures and analysis performance, and monitors and strengthens controls to reduce risk
This position currently supervises 2 Managers and must take ultimate responsibility for the performance of each of those teams. It is expected that this department will grow significantly over the next 2 years.
Job Responsibilities
Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
Implement quality assurance measures to improve business monitoring
Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
Ensure compliance with regulatory requirements relating to the company’s operations
Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
Implement quality assurance measures to improve business monitoring
Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
Ensure that technical and operational procedures and business continuity plans are maintained regularly
Develop new and improved service delivery channels which meet customer’s needs
Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
Provide team leadership and development through mentoring, manpower planning and skill set development.
Desired Skills & Experience Education
A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
A Postgraduate Degree highly desirable
Extensive relevant experience with reputable organizations (Banking or Fintech)
Person Specification
Must be self-motivated and demonstrate a sense of ownership
Must have a metrics-driven and reconciling mind-set
Must have excellent execution skills
Must be innovative and in tune with industry/market developments, ever searching for better ways, effectiveness and efficiency
Must be process driven and constantly looking ways to optimize
Must be capable of excelling and leading others in a dynamic, fast-paced, growing environment with significant regulatory demands and oversight
Possess excellent interpersonal and organizational skills
Must demonstrate exceptional analytical and quantitative skills
Must be able to manage time, prioritize tasks and work under pressure.
Must possess relationship building, negotiation, problem solving and troubleshooting skills
Must demonstrate excellent leadership with the ability to provide clear, direct and authoritative direction to others.
Must have excellent communication skills (both verbal and written).
Key Skills and Competencies:
Knowledge of consumer finance procedures and policies
Ability to translate regulatory requirements into operational plans and actions
Good understanding of operational risk analysis
Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
Proven record of balancing risk and making sound decisions while achieving business goals
Good interpersonal, leadership and team management skills
Good project management and organizational skills
Passionate, self-motivated and driven
Innovative, ability to think outside the box.
Application Closing Date
15th July, 2019.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail. The body of the mail should outline Total years of relevant experience to the role, Location and Age.
Note
Please read Role necessities very carefully and apply if qualified
Only qualified candidates will be contacted.
If after 2 weeks of application you do not hear from us, kindly consider your application as unsuccessful.