Female Customer Service Representative (Online & Offline) at Strugz - 2 Openings

Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.

We are recruiting to fill the position below:

Job Title: Female Customer Service Representative (Online & Offline)

Locations: Lagos (Lekki and Yaba)

Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:

• Set up customer accounts by detailing account information and ensuring that customer details are up to date
• Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)
• Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.
• Ensures customers are notified about new products as well as informing customer about deals and promotions
• Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.
• Assist at the store front with sales
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs
• Manage all incoming and outgoing calls
• Generate sales leads for the business
• Build sustainable relationships of trust through open and interactive communication with clients (online and offline)
• Follow communication procedures, guidelines and policies as set out by the business
• Provide exceptional customer service to all clients (online and offline)
• Act as the company’s spokesperson at all times
• Suggest solutions when a product is faulty
• Handle product returns from customers (online and offline)
• Manage all social media handles by engaging with customers and processing orders in a timely manner

Job Requirements

• Minimum certification: Ordinary National Diploma Holder (OND)
• Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
• Must be social media savvy
• Basic understanding of sales principles and customer service practices
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management Multitasking
• Telephone etiquette
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.

Salary Range
N40,000 - N50,000/month.

Application Closing Date
3rd March, 2019.

Method of Application
Interested and qualified candidates should send their CV to: [email protected]