Customer Service Representative (German Speaking) at Tek Experts

Posted on Fri 15th Feb, 2019 - hotnigerianjobs.com --- (0 comments)

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (German Speaking)

Location: Lagos

Job Descriptions

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
Within this role you will deliver excellent customer service by helping our customers understand the package they have bought, and whether it is the right plan for them.
The role gives agents the opportunity to enhance the plans customers have purchased or support their bill queries and payments.

Duties and Responsibilities

First point of contact with the customer to support their query
Compile and analyze customer requirements to give the best advice and resolve their query
Take, own and close the customer support requests as assigned, seeking support where required
Fully document every query, including all resolution steps to ensure documentation best practices
Protect confidential and sensitive information and materials
Collaborate with other team members to provide high quality support

What we’re Looking For

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

Bilingual (English and German), professional level
Experience in customer-relationships position or similar
Proven ability to thrive and deliver results working independently
Ability to multi-task and drive outstanding items to completion
Ability to navigate multiple screens of internal tools
Excellent communications skills, both verbal and written
Strong focus on problem-solving and addressing issues proactively
Energetic self-starter, with a drive to excel
Working knowledge of Microsoft Excel and other MS Office applications

Application Closing Date
14th March, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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