Head, Customer Care at Great Consulting

Great Consulting - Our client is a reputable firm operating in Real Estate with offices in Lagos and other principal cities in Nigeria.

We are recruiting to fill the position below:

Job Title: Head, Customer Care

Job Ref.: HCC/12/18
Location: Lagos

Details

• We are looking for an experienced Head Customer Service to provide excellent customer service and to promote customer focus idea throughout the Group.
• The goal is to keep the division running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership pf customers’ issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Ensure that Group receivables are collected promptly.
• Mentor and develop customer service officer and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets,
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• Proven working experience as a Head customer service.
• Master in Business Administration and related Social Science.
• 10 to 15 cognate experiences in leading customer focus company.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills,
• Customer service orientation
• Not more than 40 years of age

Application Closing Date
COB Tuesday; 11th December, 2018.

How to Apply
Interested and qualified candidates should download and fill the Application Form below and send along with detailed CV (MS Word of PDF format) to: [email protected] with the subject title "Head Customer Care (HCC/12/18)"

Click Here to Download Application Form (Microsoft Excel)