Telesales Agents (Internship) at Cornerstone Staffing

Posted on Mon 08th Oct, 2018 - hotnigerianjobs.com --- (0 comments)

Cornerstone Staffing - Our client, a top hotel booking, flight booking and travel portal, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Telesales Agent (Internship)

Location: Lagos

Job Description

Working within a call centre environment, you will use your professional sales skills to sell holidays to customers on the internal database, having a goal to maximize sales opportunities and delivering high customer expectations.

Your job as a Telesales Agents is to:

Give customers the best options in hotel and flight bookings
Give travel information
Increase our sales via varied communication channels

Responsibilities

Respond to customer questions in a timely manner either via phone, email and chat
Attract potential customers by answering questions/suggesting information about our products and services
Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Challenge and influence hotel to improve service level and operational standards
Build and maintain strong working relationships with hotel’s staff
Completion of service reports by collecting and reporting on call log information
Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience

Minimum of a B.Sc/HND required in any field.
At least 2 years of Call Centre and/or Telemarketing/ Telesales experience
A proven track record of working in a customer service environment is required
Flight Ticketing skill is an added advantage
Eloquent and customer-oriented, with experience in cold calling
Effective communication and interpersonal skills (both written and verbal)
Highly persuasive and comfortable with handling customer’s objections
Thrive in a fast-paced environment to consistently meet or exceed sales targets

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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