Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.






  
          Popular Jobs
Canonical Nigeria Job Recruitment (26 Positions)

OptiHuman Consulting Limited Job Recruitment (5 Positions)

Management Solutions for Africa Limited (MS4A) Job Recruitment (4 Positions)

Bonzee Consulting Job Recruitment (3 Positions)

Kredi Bank Graduate & Exp. Job Recruitment (3 Positions)

Large House Limited Job Recruitment (3 Positions)

Lily Hospitals Limited Job Recruitment (22 Positions)

Max Drive Job Recruitment (3 Positions)

Critters Veterinary Centre Job Recruitment (3 Positions)

TailoredTalent Job Recruitment (5 Positions)

Compovine Technologies Limited Job Recruitment (18 Positions)

MelonyPine Fruithub Job Recruitment (10 Positions)

GTI Microfinance Bank Job Recruitment (3 Positions)

ReelFruit Job Recruitment (4 Positions)

LifeBank Job Recruitment (4 Positions)

African Union (AU) Internship & Exp. Job Recruitment (10 Positions)

Atis Limited Job Recruitment (3 Positions)

Brainshare Technologies & Services Nigeria Limited Job Recruitment (3 Positions)

Strongmas Residence Development Limited Internship & Exp. Job Recruitment (6 Positions)

Vines Realty Job Recruitment (7 Positions)

Sunrise Universal Integrated Job Recruitment (7 Positions)

TalentSquare Job Recruitment (6 Positions)

College of Health Technology, Calabar Job Recruitment (4 Positions)

Novella Africa Limited Trainee & Exp. Job Recruitment (9 Positions)

African Union (AU) Internship Program - 50 Openings

JNO Integrated Services Internship & Exp. Job Recruitment (4 Positions)

Maventeq Systems Limited Job Recruitment (3 Positions)

Avetium Consult Limited Graduate Trainee Programme 2025

FactBase Consulting Limited Job Recruitment (4 Positions)

RevenStrat Integrated Services Job Recruitment (3 Positions)

Worknigeria Job Recruitment (7 Positions)

Stackivy Limited Job Recruitment (7 Positions)

Sunic Foods Limited Graduate & Exp. Job Recruitment (4 Positions)

Kartel Energy Job Recruitment (3 Positions)

Afconrecruit Limited Job Recruitment (13 Positions)

Rekrut Consulting Job Recruitment (8 Positions)

ILEOJA Market Place Job Recruitment (5 Positions)

Simba Group Job Recruitment (4 Positions)

Nine Stars Limited Job Recruitment (6 Positions)

Nordica Fertility Clinic Job Recruitment (4 Positions)

Hec Recruit Trainee & Exp. Job Recruitment (16 Positions)

Talents and Skills Africa Consulting Job Recruitment (14 Positions)

Brila Media Limited Internship & Exp. Job Recruitment (4 Positions)

Norrenberger Financial Group Job Recruitment (3 Positions)

WorQulture Internship, Trainee & Exp. Job Recruitment (6 Positions)

Personal Trust Microfinance Bank Limited Job Recruitment (3 Positions)

Pam Care Community Initiative (PCCI) Job Recruitment (4 Positions)

Macden Communications Limited Job Recruitment (4 Positions)

Save the Children Nigeria Internship & Exp. Job Recruitment (5 Positions)

J-Six Group Job Recruitment (8 Positions)


Entry-level Customer Service and Collections Officer at OneFi

Posted on Mon 08th Oct, 2018 - hotnigerianjobs.com --- (0 comments)


OneFi is one of Africa’s fastest growing and most innovative FinTech platforms. We are looking to dominate the lending space through technological innovation and pride ourselves on our entrepreneurial and fast-paced culture.

We are recruiting to fill the position below:

Job Title: Customer Service and Collections Officer

Location:
Owerri, Imo

Summary
  • Your core responsibility will be to deliver world class customer support services that will set the company apart from the competition while delighting the customer at all times.
  • You will also be focused on working with customers to ensure they maintain their payments, do not fall into arrears and subsequently enter the Collections funnel.
  • As a smart, proactive, well spoken, fast typing and independent agent, you will help us deliver great service to existing and prospective customers.
Your Tasks
  • Assessing existing and prospective customers’ needs via chat, phone or social media and providing answers quickly or escalating to relevant colleagues.
  • Helping customers complete loan applications, bill payments, setup cards and loan repayments to name a few.
  • Converting all Paylater inquiries into Paylater customers; Payvest, Bill Payments, Loans etc.
  • Resolving complaints within allotted times to meet response targets.
  • Supporting the collections process by making calls to customers at risk of falling into arrears and arranging repayment plans.
  • Working with marketing and growth teams to contact customers for surveys or to sell new products and services
Skills & requirements
  • Fast learner having the ability to learn quickly and understand deeply. You will need to learn the Paylater product (Payvest, Bill Payments, Loans, Wallet etc) quickly and understand it inside-out to be enable you deliver world class services to the customer.
  • Proactively seeking out work for yourself and actively look to solve customer issues.
  • Independent, requiring little to no supervision, reporting efficiently and succinctly when required and providing leadership at all times to colleagues.
  • Emotionally intelligent, understanding the underlying issues being raised by the customers and being able to resolve quickly or escalate as needs be.
  • Tech Savvy, you will be very aware of Internet technologies including banking apps, mobile phone technologies, Android, Internet, Websites, email, online chat/messaging and other internet related products and services.
  • Fluent in oral and written English.
  • Multitasking handling several tasks and priorities, your work load will switch between customer service duties and collections. Also have the ability to speak with customers while typing notes simultaneously.
  • Fast typist of able to reach 40 words per minute and looking to improve. If you cannot type this fast, DO NOT APPLY!
  • Great sense of humor being able to laugh at yourself and put the customer at ease at all times.
  • Ambitious, wanting to succeed in meeting all customers’ needs and growing the customer service function at One Finance to world standard.
  • Driven to constantly improve him or herself and the entire team by constantly learning and pushing colleagues to improve.
  • Polite and Patient you will show empathy in dealing with customers’ regardless of their position.
Job Qualification
  • A bachelor degree or its equivalent.
  • Demonstrable communication and problem-solving skills
  • A least 1 year of collection or customer service experience will be an added advantage.
Salary
N50,000.00 (Fifty Thousand Naira Only) - If you are looking for more, do not apply. This is an entry level position.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *