Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.






  
          Popular Jobs
Worknigeria Job Recruitment (5 Positions)

Stackivy Limited Job Recruitment (3 Positions)

Sunic Foods Limited Job Recruitment (3 Positions)

Kartel Energy Job Recruitment (3 Positions)

Afconrecruit Limited Job Recruitment (13 Positions)

Rekrut Consulting Job Recruitment (8 Positions)

Ileoja Marketplace Job Recruitment (3 Positions)

Simba Group Job Recruitment (4 Positions)

Nine Stars Limited Job Recruitment (6 Positions)

Nordica Fertility Clinic Job Recruitment (4 Positions)

Hec Recruit Trainee & Exp. Job Recruitment (16 Positions)

Talents and Skills Africa Consulting Job Recruitment (14 Positions)

Brila Media Limited Internship & Exp. Job Recruitment (4 Positions)

Norrenberger Financial Group Job Recruitment (3 Positions)

WorQulture Internship, Trainee & Exp. Job Recruitment (6 Positions)

Personal Trust Microfinance Bank Limited Job Recruitment (3 Positions)

Pam Care Community Initiative (PCCI) Job Recruitment (4 Positions)

Macden Communications Limited Job Recruitment (4 Positions)

Save the Children Nigeria Internship & Exp. Job Recruitment (5 Positions)

J-Six Group Job Recruitment (8 Positions)

Hotel Capitol Job Recruitment (13 Positions)

Goal2results Job Recruitment (3 Positions)

International College Academic and Non-academic Job Recruitment (4 Positions)

Citibank Nigeria Limited (CNL) Job Recruitment

Oando Plc Job Recruitment

Pivotage Consulting Job Recruitment (3 Positions)

Deloitte Human Capital Consulting Job Recruitment (30 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (12 Positions)

National Institute of Credit Administration (NICA) Job Recruitment (6 Positions)

HRLeverage Africa Consulting Limited Job Recruitment (7 Positions)

Royal Heritage International School (RHIS) Job Recruitment (17 Positions)

Filmmakers Mart Job Recruitment (13 Positions)

Multipro Consumer Products Limited Job Recruitment (6 Positions)

FlexEdge Limited Job Recruitment (4 Positions)

Atelier Boutique Hotel Job Recruitment (3 Positions)

Stand With A Girl (SWAG) Initiative Job Recruitment (3 Positions)

Leatherback Job Recruitment (8 Positions)

Carrillion Construction Job Recruitment (3 Postions)

Swift Consulting Limited Recruitment (7 Positions)

Optimus Bank Limited Job Recruitment (3 Positions)

Estrada International Staffing Solutions Job Recruitment (23 Positions)

International Energy Services Limited (IESL) Job Recruitment (4 Positions)

Tati Consults Job Recruitment (4 Positions)

Associates Consulting Limited Job Recruitment (21 Positions)

Payzeep Technologies Job Recruitment (3 Positions)

Raedial Holdings Limited Job Recruitment (3 Positions)

AS Energy Services Internship and Exp. Job Recruitment (3 Positions)

African Foundries Limited (AFL) Job Recruitment (3 Positions)

Alpha Partners Training Job Recruitment (4 Positions)

Bupower Limited Job Recruitment (3 Positions)


Customer Experience Project Manager at Jumia Nigeria

Posted on Mon 24th Sep, 2018 - hotnigerianjobs.com --- (0 comments)


Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

We are recruiting to fill the position below:

Job Title: Customer Experience Project Manager

Location: Lagos
Job Type: Full Time

Job Description
  • This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.
In particular you will:
  • Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
  • Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
  • Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
  • Monitor other key customer-based projects progress and ensuring timely delivery of results.
  • Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
  • Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
  • Regularly gather data from NPS surveys and report trends to manager along with insights and observation.
Required Skills & Qualifications
  • Bachelor's Degree in Technology, Engineering or Analytic or related field
  • 5+ years in service, operation, project management or process improvement
  • Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
  • Ability to coordinate activities within cross-divisional and cross-functional teams
  • Track record of on-time, on scope, high quality implementations
  • Proven experience of IT delivery management for significant change initiatives
  • Advanced skills with Excel desired.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *