Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
Alowiz Publishers Limited Job Recruitment (3 Positions)

Matrix Energy Group Job Recruitment (4 Positions)

Performance-driven Pharmaceutical and Nutraceutical Marketing Company Job Recruitment (5 Positions)

Plan International Job Recruitment (7 Positions)

Olam Agri Job Recruitment (3 Positions)

Aureole Consulting Limited Job Recruitment (3 Positions)

New Incentives Job Recruitment (3 Positions)

OPEC Fund for International Development Job Recruitment (3 Positions)

Careers Verified Limited Job Recruitment (11 Positions)

First Bank of Nigeria Limited Job Recruitment (12 Positions)

Leading Indigenous Engineering Construction Company Job Recruitment (7 Positions)

Bible Society of Nigeria Job Recruitment (4 Positions)

Leadway Assurance Company Limited Job Recruitment (3 Positions)

Taimako Community Development Initiative (TCDI) Job Recruitment (5 Positions)

County Support Management Job Recruitment (5 Positions)

MTN Nigeria Graduate Programme & Exp. Job Recruitment (6 Positions)

MTN Nigeria Global Graduate Development Programme 2025 (5 Openings)

Lovebeams Educational Centre Job Recruitment (10 Positions)

Cavista Job Recruitment (3 Positions)

Lily Hospitals Limited Internship & Exp Job Recruitment (10 Positions)

Talent Recruiter Job Recruitment (3 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (10 Positions)

African Development Bank Group (AfDB) Job Recruitment (10 Positions)

Nine Stars Limited Job Recruitment (4 Positions)

Smash Technology Job Recruitment (8 Positions)

Montaigne AH Limited Job Recruitment (3 Positions)

TailoredTalent Job Recruitment (5 Positions)

Limewood Villa Hotel Job Recruitment (3 Positions)

Cabvibe Service Limited Company Job Recruitment (4 Positions)

Zumera Property Development Limited Job Recruitment (6 Positions)

Chilis Restaurant Job Recruitment (4 Positions)

President Paints Nigeria Limited Job Recruitment (3 Positions)

Smart Taste Bakery & Confectionery Job Recruitment (3 positions)

Myrtle Management Consultants Limited Job Recruitment (7 Positions)

Blume Distribution Limited Job Recruitment (3 Positions)

Cordros Capital Limited Job Recruitment (15 Positions)

Teal Consulting Job Recruitment (5 Positions)

Novella Africa Limited Job Recruitment (4 Positions)

Federal Teaching Hospital, Owerri Internship Programme Job Recruitment (7 Positions)

Daystar Power Energy Solutions Women in Power Trainee Program 2025

Connig Technoserve Limited Graduate Trainee Program 2024

Federal Teaching Hospital, Owerri Nursing Internship Programme 2024

Federal Teaching Hospital, Owerri Radiography Internship Programme 2024

Federal Teaching Hospital, Owerri Physiotherapy Internship Programme 2024

Federal Teaching Hospital, Owerri Dental Therapy Internship Programme 2024

Federal Teaching Hospital, Owerri Dental Technology Internship Programme 2024

Federal University, Wukari Job Recruitment

Federal Teaching Hospital, Owerri Medical Laboratory Science Internship Programme 2024

Fastest Cakes Limited Job Vacancies (5 Positions)

U-Connect Nigeria Job Recruitment (12 Positions)


Customer Experience Project Manager at Jumia Nigeria

Posted on Mon 24th Sep, 2018 - hotnigerianjobs.com --- (0 comments)


Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

We are recruiting to fill the position below:

Job Title: Customer Experience Project Manager

Location: Lagos
Job Type: Full Time

Job Description
  • This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.
In particular you will:
  • Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
  • Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
  • Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
  • Monitor other key customer-based projects progress and ensuring timely delivery of results.
  • Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
  • Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
  • Regularly gather data from NPS surveys and report trends to manager along with insights and observation.
Required Skills & Qualifications
  • Bachelor's Degree in Technology, Engineering or Analytic or related field
  • 5+ years in service, operation, project management or process improvement
  • Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
  • Ability to coordinate activities within cross-divisional and cross-functional teams
  • Track record of on-time, on scope, high quality implementations
  • Proven experience of IT delivery management for significant change initiatives
  • Advanced skills with Excel desired.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *