Spectra Industries Limited was formally incorporated in 1991 as a Private Limited Liability Company with the name Spectra Nigeria Limited. It subsequently commenced food processing in 1992 at 3, Oludayo Street, Iju Ishaga, Agege, Lagos. It enrolled in the Technology Business Incubation Scheme under the auspices of the Federal Ministry of Science and Technology in 1994 that has the objective of assisting technological related activities with the intent to promote Nigeria’s indigenous products. It completed a five-year incubation program of the scheme in 1998 and emerged as the best “Tenant Business of the Year.”
Due to increase in contracts, business development and innovative ideas, we are currently looking for people who thrive on challenges and who consistently strive for excellence within their field, to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Type: Full Time
Main Functions
Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Performs assigned system maintenance to various electronic order files.
Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and
recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Professional and Academic Qualifications
HND/B.Sc in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
Professional qualifications from the recognized professional boards, will be added advantage
Working Experience:
At least 1 year working experience in a similar field
Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
Telecommunication or customer care representative experience will be preferred
Able to work independently and as a team.
Minimum Required Skills:
Excellent Interpersonal and Communication skills
Strong organizational and time management abilities
Good Leadership qualities and Decision making skills
Great attention to detail
Great Multi-tasking skills
Competency in Computer skills
Ability to work under minimum supervision
Remuneration
Salary is between N100,000 – N130,000 excluding incentives and allowances.
Application Closing Date
29th September, 2018.
How to Apply
Interested and qualified candidates should send their Applications and CV's to: [email protected]
Posted on Thu 20th Sep, 2018 11:18:08 GMT by tyson
lol your company is so successful yet it is just looking for customer service officer? liars are just everywhere
No. 2
Posted on Thu 20th Sep, 2018 11:30:12 GMT by morayo
that is how i attend interview in this place the workers look so unhappy and the place is so poor i cant work in a place like this
No. 3
Posted on Thu 20th Sep, 2018 11:34:19 GMT by me
@tyson me sef was wondering o, this person is obviously not straight forward
No. 4
Posted on Thu 20th Sep, 2018 11:37:08 GMT by apex01
i also attended an interview at the place, its just a run down place that does not want to accept the truth smh
No. 5
Posted on Thu 20th Sep, 2018 11:46:25 GMT by TOPKOL
hahahahaha i know these guys my friend worked for them he could not even stay for up to a month he said they don't pay the staff salary and they make you work on weekends and holidays and my friend could not even get an office because the place is so small.
No. 6
Posted on Thu 20th Sep, 2018 12:01:58 GMT by engkeen
@topkol are you serious? what a shame,some people are just unserious how do they want someone to do all these without paying them? foolish people
No. 7
Posted on Thu 20th Sep, 2018 12:11:03 GMT by ijustdey
Private Limited Liability Company abi one man business? dey lie for your papa there
No. 8
Posted on Thu 20th Sep, 2018 12:14:12 GMT by ajibolanet
It is a good thing they are looking into creating this department, their products are really poor
No. 9
Posted on Thu 20th Sep, 2018 12:17:02 GMT by sharing
i for read this comment before i apply o
No. 10
Posted on Thu 20th Sep, 2018 12:26:13 GMT by paul100
@topkol are you serious? i have heard this guys gist sha it sounds like a really awful place to work
No. 11
Posted on Thu 20th Sep, 2018 12:30:05 GMT by TOPKOL
@paul100 uh no mind them na quarter to the grave company na why dem dey try save face for ere hahaha i said my friend could not stay for up to a month sometimes my friend will come home around 10 pm because he is selling their products only for the workers to complain that they don't pay them, wo my friend no even tell them when e pick race