Agent Retention Specialist at Contec Global Infotech Limited

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below:

Job Title: Agent Retention Specialist

Location: Lagos

Job Description

• Develop new strategies for customer retention activities.
• Respond to customer queries and address service complaints in a timely manner.
• Work with Sales Manager in implementing sales promotion activities.
• Track contracts that are soon to be expired and contact customers for renewals.
• Develop product presentations and demonstrations to customers.
• Analyze customer feedbacks and develop new techniques to ensure customer retention.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain customers about new products and benefits.
• Make sales calls to existing and new customers for business growth.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Application Closing Date
16th July, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: deborah.ogbodu@nownow.ng