Client Relationship Officer at Zinchi International

Zinchi International is an educational, travel and health services establishment whose vision is to become the global leader in the delivery of education and health interventions to solve our clients’ most demanding challenges by delivering superior value through the efforts of our diverse people, resources and affiliations with relevant organizations who are devoted to our clients’ success and at the same time making valuable contributions to our community.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Abuja
Working Hours:Full time (8:30 am - 5pm) Mondays to Fridays

Overall Purpose of Job

• To provide support to Zinchi’s Client Relations and Marketing activities by assisting in promoting Zinchi’s services and helping with the acquisition and retention of the client organizations who we are affiliated / partnered with.

Summary of Main Responsibilities and Tasks
Administrative / Client Services:

• To organize, and occasionally accompany, the Executive Director to meetings, take minutes and follow up actions as an administrative.
• To assist in the logistics of managing all existing clientele through regular communication with key contacts and helping to answer any queries via email and telephone.
• To assist in updating Zinchi’s databases with new client information as well as helping to manage their account and records.
• Assist with general administrative duties as assigned per time.

Marketing:

• To collaborate and deliver creative marketing initiatives to include developing marketing materials and uploading to the website.
• To ensure that website information is current and appealing to existing and potential clients, supporting the team to ensure we communicate well with differing audiences.
• To maintain our newsletter database and to work alongside other team members to ensure the regular sending of newsletters.
• To be responsible for Zinchi’s marketing profile with engaging writing on Social Media including Facebook, LinkedIn and Twitter.
• To market Zinchi’s services so as to increase clientele.
• Other tasks appropriate to the post, which may be allocated from time to time after prior discussion.

Person Specification
The following are considered essential or desirable for this post:

Skills and Knowledge:

• Marketing skills. - Essential
• Ability to work to deadlines and multi-task under pressure. - Essential
• Excellent creative writing and numeracy skills. - Essential
• Methodical and organized approach to work and commitment to accuracy. - Essential
• IT literate. - Essential
• Good command of Microsoft Office software. - Essential
• Quick to learn and capable of working both independently and as part of a multidisciplinary team. - Essential
• Proactive and capable of working under own initiative and pressure. - Desirable

Experience:

• Experience in development of marketing materials and using social media for marketing purposes. - Essential
• Experience in building client relationships. - Essential
• Demonstrable experience in an administrative role. - Essential
• Successful delivery of objectives. - Essential
• Experience in writing proposals, management reports and presentations.- Desirable

Values and style:

• The willingness to work in a multidisciplinary team and with flexibility. - Essential
• Friendly outgoing manner with ability to empathize with Zinchi’s wide range of clients. - Essential
• Collaborative and inclusive style of working. - Essential
• Interest in and/or commitment to development via education, health and other mission sectors. - Desirable
• Passionate about making a difference in the education and health sector and will be able to commit and adapt to an organization which is value driven. - Desirable
• A humanitarian by nature. - Desirable

Organizational Skills:

• Excellent administration and organization skills.
• Ability to cope with normal work pressures.
• Willingness to take ownership and accountability.
• Willingness to develop new skills and ideas and promote these in the working environment.
• Flexibility in thinking, approaching problems and managing workloads, understanding the pressures of both colleagues and clients.

Communication and People Skills:

• Excellent communication skills, both orally, particularly on the telephone, and in writing and confidence liaising and communicating with colleagues, client agencies and individuals.
• Ability to convey and receive complex and sensitive information.

Other Requirements:

• Age Preference: 21 - 25 years
• Gender Preference: Female

Application Closing Date
17th July, 2018.

Method of Application
Interested and qualified candidates should send their CV's only to: ask@zinchi.org

Note: CV's received after deadline will not be considered.