Outbound Call Center Agent at Lorache Group

Posted on Fri 29th Jun, 2018 - hotnigerianjobs.com --- (0 comments)

Lorache Group - Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of:

Job Title: Outbound Call Center Agent

Location: Lagos

Responsibilities

Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
Respond to questions and concerns of customers over the telephone, according to established policies and procedures
Complete records of telephonic conversations, ensuring their confidentiality and integrity
Develop workable leads by documenting information about interested customers and forward them to the sales department
Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
Develop sales opportunities by researching and developing potential accounts and soliciting new ones
Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
Enter customer information into the company database and ensure that it is updated periodically

Qualifications & Requirements

Graduate / Post Graduate with proven experience
Computer knowledge
Internet and Tech savvy
Customer query resolving skills
Sales Acumen
Customer focus
Language Speaking: Fluent in Hausa, Igbo, Yoruba and English

Application Closing Date
6th July, 2018.

How to Apply
Interested and qualified candidates should forward their CV's to: jobs@lorachegroup.com using the position applied for as the subject of the mail.

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