Customer Service Executive at Lorache Group

Posted on Thu 10th May, 2018 - hotnigerianjobs.com --- (0 comments)

Lorache Group - Our client, a conglomerate ISP, is recruiting suitable qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Responsibilities

We need of a Customer Service, a candidate with good communication skill, ability to relate with customers fluently, identify customers’ problem and provides solution.
Manages all customer retention activities.
Retain customers utilizing product and service knowledge to provide customers with correct solutions
Responsible for Customers End to End life cycle in the network.
Responsible for Customer Retentions at Touch points.
Responsible for leading a team of retention members
Attempts to solve problem in order to retain customers

Requirements

A Bachelor's degree in any discipline.
Strong communication and relationship-building skills
3 years’ experience in customer retention
Proven track record of success in previous role(s) with references
Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
Understanding of basic CRM software favorable
Analytical and problem solving skills.

Application Closing Date
18th May, 2018.

How to Apply
Interested and qualified candidates should forward their CV's to: [email protected] using the position applied for as the subject of the mail

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