Client Relationship / Technical Support Officer at Zercom Systems Nigeria Limited

Zercom Systems Nigeria Limited is a privately held IT solutions firm. We have been providing solid, imaginative and successful Custom IT solutions since 2003. With specialties in custom application development, Database development and system integration, Zercom Systems covers a broader range of IT services than most other firms in the IT industry - and we do it utilizing the latest and most innovative technologies in the marketplace, making quality and technical excellence our top priorities.

We are recruiting to fill the position below:

Job Title: Client Relationship / Technical Support Officer

Location: Lagos

Job Description

• Focus on providing technical support, building, and maintaining relationships between Zercom and its customers.
• Act as a point of contact to the assigned unique customers
• Creates and provides mentoring, and leadership through more difficult scenarios across the team
• Participate in, lead, and drive agendas for team meetings
• Provide updates to senior management
• Ability to identify opportunities for customer relationship enhancement and Sales.
• Help drive and coordinate recommended actions against malicious threats on behalf of the company
• Monitoring and maintaining the computer systems and networks within the organization
• Managing your team effectively to enable them to reach KPI’s
• Identifying up-sell or cross-sell opportunities of the company’s products
• Keeping clients informed of relevant research, new product developments or updates

Basic Qualifications

• Bachelor of Science in Computer Information Systems, Computer Science (or similar degree) or equivalent experience required.
• 2+ years of hands-on networking experience

Desired Skills:

• Significant experience in client service, client relationship managing and direct managing of client facing teams
• Excellent verbal and written communication skills.
• Strong project management and organization skills
• Strong analytical skillset; ability to absorb customer needs and translate into actionable business requirements.
• Highly motivated, proactive and adaptable

Application Closing Date
10th May, 2018.

How to Apply
Interested and qualified candidates should send their CV's and Passport Photograph to: [email protected] Using the "Job Title" as the subject of the mail.

Note: Only shortlisted applicants will be contacted.