Front Desk Officer at Donmax Consulting Limited

Don max is a Performance Improvement consultancy specialising in helping its clients to develop and improve their operations. The company has been in existence for over eighteen years, with a track record that includes over 600 successful projects with several blue chip organisations in Nigeria and internationally. Many of these clients have used Rethink on multiple repeat projects.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos

Responsibilities

• To attend all customers enquiries and sell competitive products.
• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
• To deal with customers via telephone, internet, e-mails and instant messaging.
• To offer sales advice on products to customer relationship.
• To strategically engage in active selling of products and close sales opportunities.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement.
• Keep ahead of industry's developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets. First line interactions with customers.

Requirements and Skills

• Experience developing social media strategic plans preferred.
• Experience implementing social media marketing strategies.
• Experience working with social media platforms with a focus on building brand awareness and online followings, creating demand for products/services and optimizing brand reputation through continuous communication to desired networks via social outlets including Facebook, Twitter, LinkedIn, YouTube and others, and blogging.
• Proficiency with Hubspot, HootSuite, Google Analytics, TweetMyJobs preferred.
• Must possess familiarity with social marketing metrics and key performance indicators.
• Excellent verbal and written communication skills in English.
• OND/NCE/HND/Degree and Masters in any field.

Application Closing Date
15th May, 2018.

Method of Application
Interested and qualified candidates should forward their CV’s and Cover letter to: [email protected]