Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Co-creation Hub (CcHUB) Nigeria Job Recruitment (15 Positions)

Karbak Ventures Limited Internship & Exp. Job Recruitment (5 Positions)

Saro Agrosciences Limited Job Recruitment (3 Positions)

Secom Limited Job Recruitment (4 Positions)

Contec Global Agro Limited Job Recruitment (4 Positions)

Home Bargains Nigeria Limited Job Recruitment (3 Positions)

Harmony Sanitary Limited Job Recruitment (7 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (4 Positions)

Dangote Group Job Recruitment (51 Positions)

Domeo Resources International (DRI) Job Recruitment (5 Positions)

Premium Human Resource Solution Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (21 Positions)

Lifted Horizon Nigeria Limited Job Recruitment (3 Positions)

Xora Technologies Limited Job Recruitment (3 Positions)

Northlight HR Managers Job Recruitment (3 Positions)

Jaza Energy Job Recruitment (5 Positions)

Rosabon Financial Services (RFS) Limited Job Recruitment (8 Positions)

Save the Children Nigeria Job Recruitment (3 Positions)

Ascentech Services Limited Job Recruitment (18 Positions)

Mantrac Nigeria Limited Job Recruitment (3 Positions)

Daily Beverage Limited Job Recruitment (3 Positions)

Kartel Energy Job Recruitment (4 Positions)

Prince O J Global Services Limited Job Reruitment (4 Positions)

Software Business Solutions Consulting (SBSC) Job Recruitment (4 Positions)

Airtel Nigeria Mid-Career Professionals Application Programme (7 Positions)

Paras Energy & Natural Resources Development Limited Job Recruitment (8 Positions)

Tranter IT Infrastructure Services Limited (TITIS) Job Recruitment (4 Positions)

AA Rescue Nigeria Limited Job Recruitment (3 Positions)

The Economic Community of West African States (ECOWAS) Job Recruitment (20 Positions)

First Cardiology Consultants (FCC) Job Recruitment (4 Positions)

Tybtitx Services International Limited Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (4 Positions)

Lagos State Teaching Service Commission (TESCOM) Job Recruitment

DMOT Enterprises Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (4 Positions)

Eunisell Limited Graduate Trainee and Exp. Job Recruitment (4 Positions)

Amicon Consultant Job Recruitment (3 Positions)

Fast-growing Ink Manufacturing Company Job Recruitment (4 Positions)

Kloverharris Limited Entry-Level & Exp. Job Recruitment (3 Positions)

Vertex Realty Solutions Limited Job Recruitment (5 Positions)

Jomav Homes and Properties Job Recruitment (3 Positions)

T.O.N Corporate Services Job Recruitment (8 Positions)

Westfield Consulting Limited Job Recruitment (6 Positions)

Kennedia Consulting Limited Job Recruitment (5 Positions)

Unified Payment Services Limited Job Recruitment (21 Positions)

Independent Project Monitoring Company Limited (IPMC) Job Recruitment (3 Positions)

Maurice Xandra Solutions Limited Job Recruitment (4 Positions)

Craneburg Construction Company Job Recruitment (3 Positions)

Abia State Government Job Recruitment (33 Positions)

Royal Resource Management (RRM) Internship & Exp. Job Recruitment (13 Positions)


Customer Care Officer at Audacious Business Concept Limited

Posted on Tue 24th Apr, 2018 - hotnigerianjobs.com --- (0 comments)


Audacious is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.

Audacious currently has Ten outlets in different locations in Nigeria and plans to add more before the end of year 2018. We are very conscious of the importance of a convenient shopping experience for our clientele, this is why all our outlets are in the prime malls in the country.

We require qualified candidates to fill the role below:

Job Title: Customer Care Officer

Location:
Lagos

Purpose of the Role
  • The Customer Care Representative is responsible for answering inbound calls to assist member and potential member inquiries.
  • This person will have a comprehensive understanding and knowledge of the firm’s procedures, products and services, and will demonstrate proper telephone etiquette and a high level of engagement and commitment to call quality.
Responsibilities
  • Providing help and advice to customers using your organization’s products or services;
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by retail sales associate;
  • Handling customer complaints or any major incidents, such as a damaged goods
  • Issuing refunds or compensation to customers;
  • Keeping accurate records of discussions or correspondence with customers;
  • Analyze statistics or other data to determine the level of customer service audacious is providing;
  • Producing written information for customers, often involving use of computer packages/software;
  • Writing reports analyzing the customer service that audacious provides;
  • Develop feedback or complaints procedures for customers to use;
  • Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service;
  • Being involved in staff recruitment and appraisals;
  • Training staff to deliver a high standard of customer service;
  • Learning about the organization's products or services and keeping up to date with changes;
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses;
  • Answer all incoming calls with a pleasant, professional voice and good listening skills
  • Inform existing and prospective members of current promotions and new or updated products
  • Cultivate relationships with departments and branches to develop a team atmosphere within the organization
  • Perform additional duties as assigned.
Job Requirement/ Qualifications
  • Minimum of B.Sc in Humanities or any relevant field
  • Good verbal and written skills to effectively communicate in the English language.
  • Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
  • Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
  • Must be able to efficiently utilize system applications to assist with all member inquiries.
  • Skilled use of phone system, computer and all related software
  • Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.
Relevant Skills:
  • The Customer Care Representative will have the ability to negotiate resolution of complex inquiries and disputes.
  • Ability to present a professional image when dealing with members, co-workers, and other contacts.
  • Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving.
  • Demonstrate effective listening, interviewing, and communication skills and identify crossservicing opportunities to meet member needs.
Application Closing Date
27th April, 2018.

Method of Application

Interested and qualified candidates should send their CV’s to: Humanresources@audacious.com.ng

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *