Chief Quality Assurance Officer (Operational Learning and Staff Development) at the African Development Bank Group (AfDB)

African Development Bank Group (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Banks development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Chief Quality Assurance Officer (Operational Learning and Staff Development)

Reference: ADB/18/048
Location: Cote d'Ivoire
Grade: PL3
Position N°: PL3

The Complex

• The Senior Vice-Presidency is responsible for supporting the President in the day-to-day management of the Bank Group to achieve its strategic objective and drive performance culture that will align all processes and systems to deliver high impact results.
• The Senior Vice-Presidency will provide effective leadership and exceptional coordination to ensure implementation and monitoring of key corporate decisions as well as the identification of necessary corrective measures and actions.
• The Senior Vice-Presidency will lead senior management discussions, decision-making processes and the implementation of key Board and Management decisions.

The Hiring Department

• Located within the Senior Vice-Presidency Complex, the Department in charge of Quality Assurance and the Operations Committee Secretariat works to continuously enhance the quality and timely delivery of Bank operations.
• The Department coordinates and supports the Bank’s global efforts towards sharpening the country focus, strategic selectivity and quality of the Bank’s operations.
• The Quality Assurance (QA) Division is the operational support unit of the African Development Bank (AfDB) that focuses on enhancing and mainstreaming the quality and results focus of the Bank’s strategies and operations. More specifically, the Division (i) sets quality standards for the Bank’s interventions; (ii) develops and strengthens tools and processes throughout the operational cycles; and (iii) enhances staff capacities and facilitating operational knowledge.

The Position
The main objective of the position is to:

• Spearhead the staff learning in the area of quality assurance and results-based management; and
• Build and disseminate operational knowledge across the Bank, focusing on the effective use of quality assurance tools and disseminate knowledge gained from the division’s activities.

Duties and Responsibilities
Under the overall supervision of the Division Manager, Quality Assurance, the Chief Quality Assurance Officer will be responsible for:

• Staff learning and coaching. Lead the staff development activities undertaken by the division in the area of quality assurance and results-based management. This includes development of curricula and training materials on various aspects of Bank operations, facilitation of workshops and learning events for Bank staff and Management in field offices and HQs, oversight and management of organizational aspects of staff development activities.
• Task Manager Academy: Take the lead role in the establishment and institutionalization of the Academy as on-line learning facility for Bank operational staff.
• Helpdesk Management. Manage the Bank’s QA site and coordinate help desk initiatives to provide hands-on support to project teams especially in relation to project design and management as well as Bank operational processes.
• Analytical work. Lead specialized operational analytical work produced by the division and knowledge dissemination activities.
• Staff guidelines and operational tools. Contribute to the process of refining and disseminating quality at entry standards and staff guidelines related to the preparation and management of Bank operations.
• Relationship management. Maintain effective working relationships with staff of Regional and Sector Departments, including Field Offices, to ensure Bank-wide ownership/internalization and effective application of quality assurance tools. Work closely with other departments in charge of staff training and development.
• Best practices. Promote the sharing of operational best practice across the Bank’s regional hubs.

Selection Criteria
Including desirable skills, knowledge and experience:

• Hold at least a Master's degree in business administration, economics, development studies or related disciplines.
• Have a minimum of seven (7) years of relevant professional experience gained in an operational department as task manager in charge of project preparation and management and/or portfolio performance management.
• Experience as trainer, facilitator or instructor for workshops and learning events; experience with e-learning development would be an asset.
• Knowledge and practice of operational policies, procedures, and review processes of multilateral development banks or other development agencies.
• Familiarity with and practical experience of results-based approaches.
• Strong leadership and coaching skills;
• Ability to work with multidisciplinary teams; proven innovation, creativity and client service.
• Having private sector experience will be an added advantage.
• Strong behavioural competencies, especially in line with the key performance drivers below:
  • Communication
  • Problem Solving
  • Client Orientation
  • Team Working and Relations
  • Innovation and Creativity
  • Operational effectiveness.
• Ability to work in French and/or English, with a working knowledge of the other language.
• Competence in the use of Bank standard software (Word, Excel, SAP, PowerPoint, MS Project).

Application Closing Date
9th May, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online