Relationship Manager at an Insurance Firm - GVA Partners

Posted on Mon 16th Apr, 2018 - hotnigerianjobs.com --- (0 comments)

GVA Partners - Our client, an Insurance Firm, is currently recruiting for suitably candidates to fill the vacant position below:

Job Title: Relationship Manager

Location: Lagos

Job Description
Job Brief:

The Relationship Manager will be responsible for maintaining and deepening existing business relationships.
As an everyday field-based employee, he/she is equally expected to perform a daily field function known and referred to as prospecting, whereby he/she speaks to a specified minimum number of people (in the course of the daily duty of visiting customers) and obtain the names and contact details of those interested in our products for a further follow up by the Marketing Group.
Many times, the interest in our other products may come from existing customers under our management.
It is equally possible that existing customers may want more volume of what they already have with us. It’s important to note that the relationship manager must not engage in actual business acquisition or closing sales.
This is individual is equally expected to manage all field related after-sales process life cycles through design, implementation, optimization, redesign and renewal to ensure high quality and accuracy of work and the promotion of a total stakeholder quality approach to work.
Additionally, he/she will be responsible for the coordination, reports and organization of Marketing meetings including taking all minutes of discussion and ensuring implementation of all resolutions at the Marketing meetings.
Lastly, the Relationship Manager shall be responsible for writing of all proposals for Insurance and shall keep records and tracks of every proposal including regular contacts with the prospects until prospect becomes a client.

Duties and Responsibilities

Plan and execute detailed field program
Ensure every client is contacted at least once a month via phone, visit, email etc.
Ensure every client is visited and seen at least once every quarter
Ensure renewal notices are sent to clients in a timely manner
Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
Maintenance of good relationships with Underwriters.

Functional Competencies Needed For the Position:
Ability to:

Build and maintain strategic partnerships
Organize and prioritize field work schedules to meet different needs and deadlines
Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
Measure the cross-functional efforts
Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
Prepare timely inputs and reports
Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries
Must within a short period of time demonstrate full understanding:
- Of the main processes and methods of work regarding the position
- Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
Constantly strive to keep job knowledge up to date through self directed study and other means of learning.

Core Competencies & Skills Needed for the Job
Must demonstrate:

Proper ethics and integrity
Excellent Dress Sense
Excellent human relations.
Corporate behavior, knowledge and sound judgment
Initiative
Desire for self-development
Qualities of a team leader and promote / facilitate team work
Ability to create synergies and sense of ownership at work

Must Possess:

Conflict management skills
Informed and transparent decision-making skills
Experience in the usage of computers and office software packages (MS Word, Excel etc.)
Fluency in English & Igbo (any other foreign language will be an advantage)
Promote learning and knowledge management Share knowledge

Education

First Degree
Masters

Experience

3 years of relevant after Sales and support service experience in:
- Sales and Marketing
- Customer Service and Relationship Management

Application Closing Date
27th April, 2018.

How to Apply
Interested and qualified candidates should send their CV's in MS Word format to: [email protected] with "Relationship Manager" as the subject of the mail.

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